SALESFORCE/CRM TECHNICAL DIRECTOR

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MDH, Office of Enterprise Technology, Baltimore, MD

The Salesforce/CRM Technical Director is responsible for overall project management and planning activities for smaller projects and all business aspects of the requirements and analysis phase of larger projects. This position is involved in the design or modification of systems and business processes often with cross-functional teams. The Director will interact with the business stakeholders and subject matter experts in order to document, organize and clarify business requirements and workflows. They will meet with business units to determine CRM needs. The CRM must have excellent analytical skills, Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement; the ability to integrate information from multiple sources to execute effectively and efficiently in a dynamic environment; have solid written and oral communication skills with a demonstrated ability to communicate complex technical topics to management and non-technical audiences; be proactive with proven strength in researching and finding solutions to creatively introduce alternative business processes and workflows to enhance what the stakeholders provided; the ability to train individuals on the Salesforce application.

Qualified candidates must possess a Bachelor's degree from an accredited college or university in Computer Science,  Software Engineering or related field and at least 5 years of experience with application and software development, including technical project management experience and at least 2 years of supervisory or managerial experience. 

Preferred candidates should possess:

• Experience developing customer-facing interfaces;
• Advanced knowledge of Salesforce CRM platforms;
• Proficiency in MYSQL, Apex, JavaScript, Native, and VisualForce;
• Strong understanding of relational databases;
• Demonstrative success with multiple Salesforce integration projects;
• Experience integrating Salesforce with other applications via real-time, batch, sync/async;
• Experience with scripted data loader, web services, cloud or on-premise middleware and other enterprise integrating technologies;
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users;
• 2+ years previous development experience with Salesforce;
• Solid understanding of and detailed experience with Salesforce architecture and API;
• Detailed experience writing Visualforce and Apex classes and triggers;
• Proficiency in SOAP/Rest based web services;
• Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE);
• Strong attention to detail and excellent problem-solving skills; and,
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.

This is a Management Service position, and serves at the pleasure of the Appointing Authority.  A resume must accompany your application.

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. 

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.