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IT ASSISTANT DIRECTOR IV

Director of Cloud Services

Recruitment #21-004493-0002

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Introduction

The Department of Information Technology was created by 2008 legislation in an effort to consolidate state agency information technology functions and policies into one department; elevating the department to one that reports directly to the Governor.

In addition to its larger statewide role, the Department of Information Technology manages Information Technology and Telecommunication services within the agency itself and provides support to state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch.

Striving to provide the highest level of customer service to its internal and external customers, the Department of Information Technology supports Maryland’s agencies and commissions through its leadership and strategic direction for Information Technology and Telecommunications, establishing a long range, target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management.

GRADE

23

LOCATION OF POSITION

Dept. of Information Technology (DoIT)
100 Community Place
Crownsville, MD  21032

Main Purpose of Job

This Director of Cloud Services position is responsible for providing shared and managed IT services across all Executive Branch agencies. The Director will oversee day to day operations and lead service delivery that meets or exceeds customer expectations.

The Director will be expected to provide technical oversight for all areas of Data Center Private and Public Cloud Hosting Platforms.

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

POSITION DUTIES

Oversee the Data Center Operations, new equipment purchases, operating system administration and management, security, monitoring and break fix operations, perform root cause analysis, routine and preventive maintenance activities of the data center equipment, software, licensing, network equipment, network diagrams, contracts, upgrades, facilities management, disaster recovery planning and documentation.

Interface directly with senior staff members within the organization and other executive branch agencies to discuss and assess compliance with IT policies, standards and procedures, suggest opportunities for improvement, and report on the status of specific Statewide strategic initiatives.

Develop a working knowledge of the Local Area and Wide Area Networks for current and future service delivery.

Supervise, mentor and evaluate subordinates to ensure assigned tasks are completed on time and comply with established policies, procedures and standards, perform performance evaluations

Support the preparations of specifications, Requests For Proposals (RFP), Task Order Request for Proposals (TORF) and other documentation to solicit invitations for bids for hardware, software, contractual support and services to support ongoing Cloud Services initiatives.  

Review and evaluate bid proposals; and manage vendors for contractual obligations.

Oversee the Cloud Services projects, statement of work completion, new service offerings, invoice creation.

Maintain software and hardware support contracts, renewal of hardware and software contracts, maintain operating budget for all purchases under functional support area.  

Develop justification letters in support of software and hardware purchases.

Establish service level agreements, develop service catalog offerings, create service design packages, perform total cost of ownership analysis, develop annual invoice and true-up processes, review and revise service offering rates to ensure they maintain cost competitiveness.

MINIMUM QUALIFICATIONS

Education:  A Bachelor’s degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems, or other Information Technology-related field. 

 

Experience:  Three (3) years’ experience supporting the delivery of critical services via cloud hosting environments.

DESIRED OR PREFERRED QUALIFICATIONS

Our Preferred Candidate Will Have the Following:

-One year of supervisory experience,

-Experience managing/maintaining a budget.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.




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