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IT FUNCTIONAL ANALYST II

PART-TIME CONTRACTUAL

Recruitment #21-004499-0016

GRADE

16

LOCATION OF POSITION

MDH/Division of Vital Records, Vital Statistics Administration, Baltimore, Maryland

Main Purpose of Job

The Maryland Department of Health (MDH)'s Vital Statistics Administration (VSA) registers and issues birth and death certificates through the usage of two Electronic Vital Records Registration Systems. Hospitals and funeral facilities across the State of Maryland submit over 49,000 death records and over 70,000 birth records per year with these electronic systems.

This position will provide help desk support for these electronic systems. Such support will include responding to email and phone requests for assistance with the completion and submission of death and birth records through the Electronic Vital Records Registration Systems. The ability to assess the needs of the user and to either directly resolve the request, or to assign it to second-tier support, will be essential. 

This position will also be responsible for conducting audits throughout each department in the Division of Vital Records. This position will be responsible for helping to develop audit parameters and executing audits within the assigned time frame.

MINIMUM QUALIFICATIONS

Education: A Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology, or another related field, with specific coursework in the structure and use of automated information systems.

Experience: One year of experience providing problem analysis and ongoing user support; coordinating system development and implementation; and, training users on the functionality of applications for agency or Statewide systems housed on mainframe computers or large client server platforms.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate, and two additional years of experience providing problem analysis and ongoing user support; coordinating system development and implementation; and, training users on the functionality of applications for agency or Statewide systems housed on mainframe or large client server platforms, for the required education.

2. Candidates may substitute experience responding to, and resolving, help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database, or other applications, on a year-for-year basis, for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a Commissioned Officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work, on a year-for-year basis, for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should have auditing experience, as well as experience operating a help desk. He/she should also have experience collaborating with funeral homes, including registering and submitting birth and death records through an electronic registration system.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application, based on your education, training and experience, as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. 

Please report all related education, experience, dates, and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this, or other, State agencies.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract, and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. 

You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12-month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to, 410-333-5689. Only additional materials which are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division, at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service, at 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.