IT FUNCTIONAL ANALYST SUPERVISOR

The Maryland State Retirement Agency (MSRA) administers the Maryland State Retirement and Pension System (MSRPS).  The System is a multi-employer, public employees’ defined benefit retirement system composed of twelve (12) separate retirement and pension systems with over 50 different rule sets, supporting over 400,000 active members, retirees, and beneficiaries.  

The Agency is involved in a multi-year re-engineering of its retirement-related business processes, in addition to acquiring and implementing support technologies (e.g., member relationship management, document management, and workflow management) and adapting existing pension administration programs to secure online real-time transaction processing.  In addition, the Agency manages a $55 billion trust fund, invested globally, the management of which is also undergoing considerable change.  All told, this is an exciting time to join MSRA's technology team in this critical Systems Development unit position.  If you are a qualified technology professional, here’s what MSRA has to offer:  

 Professional development opportunities

Work with new technologies in a challenging environment

Working in an organization that fosters teamwork and cooperation. 

Work only a few blocks from Baltimore’s Inner Harbor, convenient to Metro, Light Rail and buses (all at no charge to State Employees in the Baltimore metro area) 

Enjoy other State of Maryland employee benefits.

18

120 E. Baltimore Street, Baltimore, MD  21202

Work as part of various project teams in both the Administration side and the Investments side of the Agency as a Lead Functional/Business Analyst defining business requirements, planning testing activities, managing acceptance of project deliverable, coordinating interactions between project vendors and Agency personnel, resolving project issues, and delivering user training to enable users to perform their jobs using the Investments tools, and related Administration web applications. As the position is a Supervisor classification this position over time is expected to operate at a more senior level and may provide direction, assign, and review the work of other analysts, and /or Agency staff personnel participating in the projects as well as perform any and all work assignments.

Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

Experience: Three years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and two additional years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.

 2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience as a functional or business analyst supporting complex processes within an organization

Experience applying the laws, rules, and regulations applicable to complex defined benefit plans such as those administered by Maryland State Retirement Agency

Experience working with an Investments management team providing technical guidance 

Experience working on development projects of web-based applications

Experience in conducting webinar training to external users and familiarity with web-based interactive tools

Experience with web-based applications and analysis of data through SQL queries or other such tools.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.  This list will be used by the hiring agency to select employees.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

STATE OF MARYLAND BENEFITS

 

Online applications are highly recommended. However, if you are unable to apply online, contact S. Hudson (contact information found below).

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at application.help@maryland.gov Or call S.Hudson at 410-767-4910.  

Emailed inquiries should reference recruitment number listed in the announcement.

Resumes will NOT be accepted in lieu of completing the State application.   

MD TTY Relay Service 1-800-735-2258.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service needs to be provided before hire. 

We thank our Veterans for their service to our country and encourage them to apply. People with disabilities and bilingual candidates are also encouraged to apply.  As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.