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FISCAL ACCOUNTS CLERK II

Recruitment #21-004518-0024

Introduction

The Maryland Lottery is an agency of the Maryland government. Its games include Mega Millions, Powerball, Multi-Match, Keno, Bonus Match 5, and numerous scratch tickets. The Maryland Lottery is headquartered in Suite 330 at 1800 Washington Boulevard, in Montgomery Business Park, Baltimore.

This is a repost. If you previously applied, you do not need to apply again. 

GRADE

ASTD10

LOCATION OF POSITION

Maryland Lottery Gaming Control Agency
1800 Washington Blvd. Ste. 330 
Baltimore, Maryland 21230

 

POSITION DUTIES

This position is responsible for the processing of claims and the disbursement of monies won in the lottery drawings, Instant Scratch off tickets and promotional to winning customers. This, position supports the Lottery in the collection of approximately $250,000 in Child Support Arrearages and $1,070,000.00 for the Central Collections Division; in addition to disbursing an average of $30,000,000 in prize monies annually. This position will also process lottery New and Extended subscriptions applications

Claims Processing

RESPONSIBLE for processing of claims in the GMS system for check payment. Mailing of W2g’s  that has been issued at MLGCA or forwarded to headquarters from a designated X-CAP agent location using established procedures.

 Responsible for the daily scanning of receipts received from designated XCAP agents using established procedures.

 Prepare checks for claims that have been forwarded to the CRC Unit from the Director of Security for authentication and recommendation, concerning the payment of the claim.

 ADVISE:

Accountable for making sure all information is correct (address, name, social security number) in order to generate checks and W2G’s for customers with winnings up $600 and over. Customers with prize check or general agency information and facilitates request to generate a duplicate W2G tax form using established procedures.

 PROVIDE:

Agency support or coverage in order to continue a smooth flow of business customers in and out of the office as requested by supervisor and according to established procedure.

 Generates duplicate W2g for customer as requested.

 To respond accurately to all correspondence received. Respond as requested by the customer, written response or by the telephone. Adhering to the MSLA rules and regulations and procedures governing the operations of the agency.

 Responsible for securing computer terminal or workstation in order to minimize unauthorized access to sensitive data by using the established unit procedures.

 AGENT ACCOUNTING

Responsible for receiving and processing insufficient funds and final settlements payments from X-cap agents. Ensure all checks and money orders are completed accurately, endorsed, embossed with Maryland Lottery’s deposit stamp and forwarded to the accounting department using established procedures.

TRACK AND SEND BACKS:

Capture and return claim forms missing signatures, non-winners, or other pertinent information required for processing. Track and log all returned checks from the USPS issued to winners.

Maintain and manage spreadsheet that track returns ensuring that all documents are returned within five business days.

 Customer Service

 Gather:

Supporting documentation drafts written correspondence or completes appropriate form designed for inquires, to be reviewed by supervisor using established procedures.

Advise:

Customers with prize check or general agency information and facilitates request to general a duplicate W2g tax form using established procedures.

Provide:

Agency support or coverage in order to continue a smooth flow of business to customers in and out of the office as requested by the supervisor and according to the established procedures.

Researches and investigate:

Subscriptions Processing

Use the Lottery Director’s system to scan the barcode on new and extending applications and activate the subscriptions by manually entering the check number and amount. Once the activation is complete, make copies of all checks and file in safe for safekeeping. This process is used to correct bank errors from Wells Fargo. A T-Tape is created and stored with the applications and checks.

GATHER supporting documentation, complete appropriate forms designed for inquires to be reviewed by Supervisor using established procedures.

RESEARCH and investigate activity that has occurred on active subscriptions in order to answer customer inquiries.

Employee Development

Responsible for seeking opportunities for skill advancement by attending workshops, seminars, and training classes, which include staying current on any procedural changes or policies that may affect the unit or agency.

 Assisting with cross training for new hires in Customer Resource Center. Processing of lottery tickets to produce a check, promotion winners and NFS XCAP Agents.

Inventory Control Officer for the Customer Resource Center:

Assist with preparing inventory verification for the CRC Unit. Procurement Associate for the Customer Resource Center:

Assist with preparing requisition forms, maintain supplies and materials in the unit.

Assist with preparing procurement orders for special request items for the unit.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience reviewing, verifying, recording, adjusting and balancing financial transactions.

Notes:

1. Experience calculating and recording financial, statistical or other numerical data may be substituted on a year-for-year basis for the required high school education.

2. Six credit hours in accounting from an accredited college or university may be substituted for one year of the required experience.

3. A minimum of five courses or six months of accounting-related training in a vocational training program in subjects such as journalizing transactions, analyzing transactions into debits and credits, posting to a general ledger, payroll, bank reconciliations, accounts payable, and accounts receivable may be substituted for one year of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience in Financial Clerical/Finance Technicians classifications or specialty codes in the financial field of work at a rate of one year of military experience for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Three to five years of Customer Services experience responding to customer inquiries, acknowledging and resolving customer complaints or concerns.

Excellent written and verbal communication skills.

The ability to multi-task in a faced paced work environment.

The ability to use a computer and with a minimum typing speed of thirty-five words per minute.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Resumes will NOT be accepted in lieu of completing the online or paper application.  Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to:

Maryland Lottery and Gaming Agency

Attn: Tyrice Gorham

1800 Washington Boulevard

Suite 330

Baltimore, MD  21230

Office: 410-230-8840 or email: Tyrice.gorham@maryland.gov

TTY Users: Call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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