FISCAL ACCOUNTS CLERK II
Recruitment #21-004518-0024
Department | MLGCA Administration and Operations |
---|---|
Date Opened | 9/3/2021 09:00:00 AM |
Filing Deadline | 9/17/2021 11:59:00 PM |
Salary | $32,820.00 - $51,385.00/year |
Employment Type |
Full-Time
|
HR Analyst | Tyrice Gorham |
Work Location |
Baltimore City
|
Introduction
GRADE
LOCATION OF POSITION
Maryland Lottery Gaming Control Agency
POSITION DUTIES
Claims Processing
RESPONSIBLE
for processing of claims in the GMS system for check payment. Mailing of
W2g’s that has been issued at MLGCA or
forwarded to headquarters from a designated X-CAP agent location using
established procedures.
Accountable
for making sure all information is correct (address, name, social security
number) in order to generate checks and W2G’s for customers with winnings up
$600 and over. Customers with prize check or general agency information and
facilitates request to generate a duplicate W2G tax form using established
procedures.
Agency
support or coverage in order to continue a smooth flow of business customers in
and out of the office as requested by supervisor and according to established
procedure.
Responsible
for receiving and processing insufficient funds and final settlements payments
from X-cap agents. Ensure all checks and money orders are completed accurately, endorsed, embossed with Maryland Lottery’s deposit stamp and forwarded to
the accounting department using established procedures.
TRACK AND SEND BACKS:
Capture
and return claim forms missing signatures, non-winners, or other pertinent
information required for processing. Track and log all returned checks from the
USPS issued to winners.
Maintain and manage spreadsheet that track returns ensuring that all documents are returned within five business days.
Gather:
Supporting
documentation drafts written correspondence or completes appropriate form
designed for inquires, to be reviewed by supervisor using established
procedures.
Advise:
Customers
with prize check or general agency information and facilitates request to
general a duplicate W2g tax form using established procedures.
Provide:
Agency
support or coverage in order to continue a smooth flow of business to customers
in and out of the office as requested by the supervisor and according to the
established procedures.
Researches
and investigate:
Subscriptions Processing
Use
the Lottery Director’s system to scan the barcode on new and extending
applications and activate the subscriptions by manually entering the check
number and amount. Once the activation is complete, make copies of all checks
and file in safe for safekeeping. This process is used to correct bank errors
from Wells Fargo. A T-Tape is created and stored with the applications and
checks.
GATHER supporting documentation, complete appropriate forms designed for inquires to be reviewed by Supervisor using established procedures.
RESEARCH and investigate activity that has occurred on active subscriptions in order to answer customer inquiries.
Employee Development
Responsible
for seeking opportunities for skill advancement by attending workshops,
seminars, and training classes, which include staying current on any procedural
changes or policies that may affect the unit or agency.
Inventory Control Officer for the Customer Resource Center:
Assist
with preparing inventory verification for the CRC Unit.
Assist
with preparing requisition forms, maintain supplies and materials in the unit.
Assist
with preparing procurement orders for special request items for the unit.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience reviewing, verifying, recording, adjusting and balancing financial transactions.
Notes:
1. Experience calculating and recording financial, statistical or other numerical data may be substituted on a year-for-year basis for the required high school education.
2. Six credit hours in accounting from an accredited college or university may be substituted for one year of the required experience.
3. A minimum of five courses or six months of accounting-related training in a vocational training program in subjects such as journalizing transactions, analyzing transactions into debits and credits, posting to a general ledger, payroll, bank reconciliations, accounts payable, and accounts receivable may be substituted for one year of the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience in Financial Clerical/Finance Technicians classifications or specialty codes in the financial field of work at a rate of one year of military experience for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Three to
five years of Customer Services experience responding to customer inquiries,
acknowledging and resolving customer complaints or concerns.
Excellent
written and verbal communication skills.
The
ability to multi-task in a faced paced work environment.
The
ability to use a computer and with a minimum typing speed of thirty-five words
per minute.
SELECTION PROCESS
Please make sure that you provide sufficient information on
your application to show that you meet the qualifications for this recruitment.
All information concerning your qualifications must be submitted by the closing
date. We will not consider information submitted after this date. Successful
candidates will be ranked as Best Qualified, Better Qualified, or Qualified and
placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education,
training, and experience related to the requirements of the position. It
is important that you provide complete and accurate information on your
application. Please report all experience and education that is related to
this position.
BENEFITS
FURTHER INSTRUCTIONS
Resumes will NOT be accepted in lieu of completing the online or paper application. Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to:
Maryland Lottery and Gaming Agency
Attn: Tyrice Gorham
1800 Washington Boulevard
Suite 330
Baltimore, MD 21230
Office: 410-230-8840 or email: Tyrice.gorham@maryland.gov
TTY Users: Call via Maryland Relay