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Employee & Medical Services Officer

Recruitment #21-004915-0003




This position is located in the Office of Human Resources for the Department of General Services (DGS), located at 301 W. Preston Street, Baltimore, MD 21201.

Main Purpose of Job

This position functions as a Human Resources Generalist in the Employee & Medical Services area of the Office of Human Resources for DGS. This position is primarily responsible for providing professional-level oversight over the Department’s medical services and employee benefits functions. This includes managing the FMLA process and making recommendations and decisions on FMLA requests, tracking medical absences, reviewing and processing Leave Bank and Employee-to-Employee leave donation requests, overseeing the Department’s workers compensation program through IWIF, and is the designated ADA Coordinator for the Department. The incumbent serves as the Department’s health benefits coordinator and assists with the new employee onboarding program. Finally, this position is responsible for assisting HR Management with Employee/Labor Relations tasks as needed.



Medical Services Coordinator

•           Review and process FMLA requests and communicate with employees requesting FMLA on the status of their requests. This includes making recommendations to HR Management, and at times making decisions on submitted FMLA requests.

•           Track and manage all employee medical absences. Communicate with HR Management on open medical services requests and items.

•           Serve as the EAP and ADA coordinator for the agency. Engage in the ADA interactive process with employees and supervisors to evaluate accommodations and make recommendations to HR management regarding complex cases.

•           Communicate and coordinate with IWIF regarding injured employees (workers compensation).

•           Upon request by managers or supervisors, evaluate an employee’s situation to determine whether a referral to the State Medical Director and/or Employee Assistance Program is appropriate.  Initiate and coordinate the referral; follow through with the SMD’s recommendations. Keep HR Management informed throughout.

•           Provide guidance/direction to employees and managers concerning the application of rules, regulations, policies, and procedures concerning medical services areas (FMLA, ADA, etc.).

•           Process leave bank membership requests for new employees and during open enrollment. Submit leave bank requests to DBM and track those requests. Maintain the DGS database with employee leave bank membership status. Review/approve employee to employee leave donations.

Health Benefits Coordinator

•           Meet with new employees to discuss health benefits options, as well as current employees who have qualifying life events, to ensure that they have the information needed to select benefits. Ensure that appropriate benefits enrollment deadlines are met.

•           Manage the Department’s open enrollment process for benefits; send out relevant educational materials and information and remind employees about deadlines.

•           Provide advice, guidance and assistance using extensive knowledge of various policies and procedures related to health insurance issues. Keep abreast of benefits policies and procedures and the interpretation of benefits and limitations. Act as the liaison between employees and the Employee Benefits Unit and handle all benefits related matters.

•           Oversee and manage the onboarding process for new hires. Conduct onboarding meetings with new employees and process onboarding paperwork.


•           Assist HR Management with Employee Relations cases, helping to track and investigate open cases. Assist with writing counseling memos and preparing disciplinary actions.

•           Assist HR Management with the semi-annual performance evaluation (PEP) process, reviewing PEP documents, providing advice and guidance to managers and supervisors, and assisting with PIPs (performance improvement plans) as needed.

•           Interpret and apply HR related laws, regulations, policies and procedures relevant to the State Personnel Management System for managers and supervisors.


•           Serve as a point of contact for classification and compensation processes. Provide information to managers/supervisors and employees on classification processes, answering questions as needed, and keeping all involved parties updated on open processes. Work with managers/supervisors to complete reclassification requests and make recommendations as needed on appropriate classifications.

•           Prepare and process various personnel transactions, including reclassification requests, acting capacity requests, compensation changes, terminations/separations, promotions, etc. Prepare & process contracts for new and current contractual employees.


Education: A bachelor’s degree from an accredited college or university.

Experience: Two years of professional HR experience involving recruitment and employment services, classification and compensation, employee relations, test development and validation, job analysis, job evaluation, salary administration, HR program evaluation, or HR policy formulation.

1. Professional HR management work in the areas of recruitment and selection, classification, salary administration, employer relations, test development and validation or as a generalist may be substituted on a year-for-year basis for up to four years of the required education.

2. Paraprofessional personnel work experience may be substituted on a year-for-year basis for up to four years of the required education. Paraprofessional personnel work is defined as work involving the application of public sector personnel procedures, policies, rules and regulations to specific employment actions. Appropriate paraprofessional personnel experience includes responsibility for activities such as: preparing and maintaining employment records, calculating salaries, applying personnel related rules and policies, preparing personnel-related reports, conducting employee orientation and counseling employees regarding benefits and obligations and responding to inquiries concerning employment procedures.

3. Thirty graduate credit hours from an accredited college or university in the fields of HR/personnel administration, human resources management, business administration, public administration, statistics, tests and measurements, psychology or a related field may be substituted for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in human resources management classifications or human resources management specialty codes in the human resources management field of work on a year-for-year basis for the required experience and education.


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding the qualifications.   

1. Six months of professional HR experience involving employee medical services functions is required.


Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

1. Professional HR experience with a Maryland State agency involving employee medical services functions is strongly preferred.

2. Experience using the State's Workday systems is strongly preferred.

3. Excellent oral and written communication skills.

4. Knowledge and experience utilizing the State Personnel and Pensions Article, the Fair Labor Standards Act, the Americans with Disabilities Act, the Code of Maryland Regulations - Title 17, equal employment opportunity laws, and related State and Federal HR policies, rules and regulations is preferred.


1. Employees in this classification are required to obtain certification in State Personnel Management System policies and procedures and in the functionality of the Statewide Personnel System from the Office of Personnel Services and Benefits, Department of Budget and Management within six months from the time of appointment to the position. Employees are also required to obtain recertification every six months thereafter.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please provide sufficient information on your application to support that you meet the qualifications for this recruitment.  All information concerning your qualifications MUST BE submitted by the closing date.  Information submitted after the closing date will not be considered. 

Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position.  We highly recommend that you submit your transcript when you apply for the position.

The examination will consist of a rating of your education, training and experience related to the requirements of the position.  Successful candidates will be placed on the employment eligibility list categorized as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED.  The eligibility list will be valid for one year and may be extended.  The list will be used by the hiring agency to select employees.  Eligible lists may be used to fill future vacancies of the same classification. 

You MUST possess the minimum qualifications before you may be selected for a State job – Verification will be completed by the appointing authority.  If you are scheduled to complete an educational or licensing requirement within six months of the examination, you may participate in the examination process.  Permanent State employees may also complete necessary experience requirements within six months of the date of an examination.  Credit is given for relevant part-time, temporary or volunteer experience based on the number of hours worked per week.  You must include on your application the time spent on such activity.  You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.



Contact or call 410-767-4988 with questions about this recruitment.  The on-line application process is STRONGLY preferred.  Apply online at – click on the State Jobs tab.  If you are unable to submit your application online, please send your paper application to: Human Resources, Dept. of General Services, 301 W. Preston St., Suite 1311, Baltimore, MD  21201 by the closing date and time. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.  TTY Users: call via Maryland Relay