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EDUCATION PROGRAM SUPERVISOR

Chief, Complaint Investigation Section

Recruitment #21-005057-0010

Introduction

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland.

GRADE

State Salary Grade 22

LOCATION OF POSITION

200 West Baltimore Street

Baltimore, MD 21201

Main Purpose of Job

The Chief of the Complaint Investigation Section of the Family Support and Dispute Resolution Branch Process Branch is responsible for ensuring that State complaints filed with the Department under federal and State special education laws and regulations are investigated and resolved in accordance with requirements. 

POSITION DUTIES

The primary responsibilities are to supervise and oversee the complaint management process as required by federal and State regulation, including training and supervision of professional staff assigned as investigators, scheduling and assigning work to professional staff, ensuring accuracy of the database maintained on complaints filed and investigated, investigating complaints as necessary, and providing assistance to internal and external customers regarding compliance with State and federal special education law and regulation.

MINIMUM QUALIFICATIONS

EDUCATION:  A Juris Doctorate, or a Master’s Degree or equivalent 36 post baccalaureate credit hours of course work in Education, Special Education or a related field.

 

EXPERIENCE: Five (5) years of administrative or teaching experience in, or affiliated with, an education program, including two years of experience in coordinating or administering an education program or service directly related to the position option.

 

NOTES:

1. Two additional years of experience directly related to the position option may be substituted for the required Master’s Degree.

2. Possession of a Doctorate in a field related to the position may be substituted for one year of the required experience.

3. The required field of education and experience are unique for each option and are established by MSDE in accordance with Education Article, Section 2-104 of the Annotated Code of Maryland. The specific education and experience qualifications for each position are on record in the Human Resource Management Branch of the Division of Business Services of the Department of Education.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Education Program classifications or Education Program specialty codes in the Education field of work on a year-for-year basis for the required experience and education.

SELECTIVE QUALIFICATIONS

One year professional experience in evaluation, compliance monitoring, or related experience within or affiliated with an organization serving school-aged children with disabilities

DESIRED OR PREFERRED QUALIFICATIONS

Knowledge of special education laws regulations, policies, programs and issues; knowledge of data systems; skill in responding effectively to problems and inquiries from educational agencies, school personnel, parents, and other concerned stakeholders; skill interpreting and applying laws and regulations governing early intervention and special education programs; ability to manage multiple tasks; ability to establish and maintain harmonious working relationships with local school systems and public agencies, ability to clearly communicate  orally and in writing.

SELECTION PROCESS

Please provide sufficient information on your application (and on separate pages, if necessary) to show that you satisfy the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Resumes may not be submitted in lieu of completing the employment application. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. The examination will consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. If you are unable to apply online, please send your paper application and supplemental questionnaire (if applicable) to:
Maryland State Department of Education    
Office of Human Resources    
C/o Alyse Galloway
200 West Baltimore Street    
Baltimore, Maryland 21201 

If you utilize fax or regular mail as the option to submit required attachments, you will need to resubmit these documents each time you apply for a new position that requires the attachments. Please DO NOT submit any unsolicited materials and/ or documents. Additionally, you must include the following information on each page of the attachment you submit in order to ensure that we append the attachments to the correct recruitment: First and Last Name, Recruitment Number, and the last 4 digits of your SS# and indicate application of Education Program Supervisor -  Chief, Complaint Investigation Section (JobAps#: 21-005057-0010). Fax: 410-333-8950 – This fax number is for Department of Education recruitment actions only. 

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. For inquiries or an MSDE Application, contact 410-767-0019 or TTY/TDD 410-333-3045 or visit our website at http://www.marylandpublicschools.org/. 

Appropriate accommodations for individuals with disabilities are available upon request. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. We thank our Veterans for their service to our country, and encourage them to apply. Bilingual applicants are encouraged to apply.