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Recruitment #21-005472-0005




William Donald Schaefer Tower
6 St. Paul Street 
Baltimore, Maryland 21202

Main Purpose of Job

Director of Participant Services, member of the management team. This position holds the designation of Certified Retirement Counselor (CRC®) and is the subject matter expert responsible for the direction, management, and strategic plan of the Participant Services unit as well as the direct supervision of the Participant Services Field Team. This is a Management Service position and serves at the pleasure of the Appointing Authority.


Manages the day-to-day operations of the Participant Services unit. Develops policies and procedures for the unit. Responsible for the creation and dynamic development of educational plan participant outreach (currently 15+ seminars/webinars) to all state employees on the supplemental retirement plans, investing principles, investment strategy, asset allocation, building retirement portfolios and investing fundamentals. Designs and serves as a regular presenter at regional financial workshops and personal finance seminars to incorporate speakers from various agencies and companies.


Education: A Bachelor’s degree from an accredited college or university.

Experience: Five years working with retirement plan education. 

Note:  Candidates may substitute additional work experience in administrative staff or professional work experience on a year-for-year basis for the required education.


Limited to current employees of the Maryland Supplemental Retirement Plans only.


1. Must be a Certified Retirement Counselor or obtain certification within one year of hire.

2.  Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  You must meet the minimum qualifications to be considered.   All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Resumes may not be submitted in lieu of completing the employment application.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201 

All mailed documents must include the applicant's name and the job number and must be received by the closing date.  Resumes will NOT be accepted in lieu of completing the application. If you have any questions concerning the recruitment process for this position, please call 410-767-4850.  

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.