Skip to Main Content

Powered by JobAps


Employee Benefits Call Center Manager

Recruitment #21-005477-0008


The Employee Benefits Division of the Department of Budget and Management, a State agency, has a position available for a Program Manager II within the Participant Services Group.

Program Manager II is managerial level work in Management Service within the State Personnel Management System. Employees in this classification are responsible for directing programs unique to the agency’s mission and operations. Employees in this classification have supervisory or managerial responsibility for the work of other employees in the Skilled or Professional Services.




301 W. Preston Street, Room 510

Baltimore, MD. 21201

Main Purpose of Job

A Program Manager II has supervisory or managerial responsibility for the work of other employees in the Participant Services Group of the Employee Benefits Division. The person in this position will be responsible for assigned projects within EBD and the management of all resources to accomplish any associated tasks.


Directs and coordinates all activities within the Participant Services Group to align with overall goals of the Employee Benefits Division.

Oversees and manages the personnel resources within the Participant Services Group.

Determines organizational structure and staffing needs of the Group.

Plans, coordinates, supervises, and evaluates the work of all subordinates.

Develops and monitors short- and long-range plans for operations and resources.

Oversees development and training of all assigned staff.

Represents the Group in dealings with other EBD managers.

Creates, monitors, updates, and reports on all projects assigned to the Group within appropriate timelines using Softphone and Workday software and reporting tools.


Education: A Bachelor’s degree from an accredited college or university in Business, Human Resources or Management related programs.


Experience: Four years in a Management capacity within an Employee Benefits Operation or Call Center Environment.


Note: Candidates may substitute experience in Benefits Management on a year-for-year basis, for up to four years of the required education.


Ability to work in a fast-paced environment while interacting with various Employee Benefit Group functional work areas.

Strong Microsoft Office skills with emphasis on Excel, PowerPoint, Word and Google Suite background a plus. Experience with HRIS Systems, specifically Workday, is strongly desired as well as a working knowledge of employee benefits.

HR Manager experience a plus.

CEBS Certification preferred.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.



Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.