DIRECTOR, RESIDENT GRIEVANCE SYSTEM

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This position directs the operation of the Resident Grievance System (RGS) which is the administrative process to ensure that the rights of residents in the Maryland Department of Health’s facilities are protected. RGS is responsible for this function in the seven Behavioral Health Administration facilities, the two Developmental Disabilities Administration facilities, and the Secure Evaluation and Therapeutic Treatment unit. This position is also responsible for solicitation, evaluation and monitoring and Contract Administration of the Legal Assistance Providers contracts for all ten facilities. The Director monitors the RGS budget and reviews and approves all Vendor monthly invoices.

The Director oversees a staff assigned to cover facilities throughout the State. Their responsibilities are:

1. Complaint Management – The investigation, mediation, negotiation and resolution of complaints in accordance with COMAR 10.21.14;
2. Clinical Review Panels – Ensures that patients receive due process at Clinical Review Panels as prescribed by the Annotated Code of Maryland, Health General, 10-708;
3. Information & Assistance – Provides information and/or assistance to residents regarding their health care and civil rights;
4. Education – Provides education for staff and residents on patient rights and responsibilities, and promotes an environment that respects and promotes patient rights;
5. Data Management – Collects patient opinions, concerns, grievance and other relevant statistical material and compiles information for retrieval and decision-making; and,
6. Organizational Management – Participates in the organization’s management activities and processes at the assigned facilities.

Education: Qualified candidates must possess a Bachelor’s Degree from an accredited college or university in the field of criminal justice, counseling, health, developmental disabilities, mental health, psychology, social work or a related behavioral science field.  

Experience:  Qualified candidates must possess at least 6 years of professional experience working with public, private or non-profit organizations, with specific experience in quality-of-care issues, patient rights and conflict resolution.

Preferred candidate should possess the following:

1. Master’s Degree from an accredited college or university in the field of criminal justice, counseling, health, developmental disabilities, mental health, psychology, social work or a related behavioral science field. Licensed counselors and social workers or candidates with a JD are encouraged to apply.
2. Knowledge of legal and investigatory practices.
3. Experience managing human and fiscal resources and contract management.
4. Experience in a supervisory role is preferred.

This is a Management Service position, and serves at the pleasure of the Appointing Authority.  A resume must accompany your application.

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. 

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.