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Employee Benefits Manager - Participant Services Unit

Recruitment #21-005477-0022


The Employee Benefits Division of the Department of Budget and Management, a State agency, has a position available for a Program Manager II within the Participant Services Group.

Program Manager II is managerial level work in Management Service within the State Personnel Management System. Employees in this classification are responsible for directing programs unique to the agency’s mission and operations. Employees in this classification have supervisory or managerial responsibility for the work of other employees in the Skilled or Professional Services.




A hybrid telework schedule will be available

Physical Office Location

301 W. Preston Street, Room 510

Baltimore, MD. 21201


The Participant Services Unit Manager is responsible for a team of 10-14 Employee Benefit Specialists that work with employees and retirees to make sure all benefits and events are handled properly under the State’s Employee and Retiree Health and Welfare Benefits Program (the Program). The Manager is responsible for the training and development of the Employee Benefit Specialists as well as the counseling of plan participants on benefits-related matters.

A hybrid telework schedule will be available.

  • Directs and coordinates all activities within the Participant Services Group to align with overall goals of the Employee Benefits Division.
  • Understands and can clearly communicate the full range of plans and details  the State offers through the Program to personnel, members and retirees.
  • Oversees and manages the personnel resources within the Participant Services Group.
  • Determines organizational structure and staffing needs of the Group.
  • Plans, coordinates, supervises, and evaluates the work of all subordinates.
  • Develops and monitors short- and long-range plans for operations and resources.
  • Oversees development and training of all assigned staff.
  • Represents the Group in dealings with other EBD managers.
  • Creates, monitors, updates, and reports on all projects assigned to the Group within appropriate timelines using Softphone and Workday software and reporting tools.
  • Possess Employee Benefits knowledge concerning various offerings by Health providers and demonstrated ability to counsel and instruct participants on benefit provisions


Education: A Bachelor’s degree from an accredited college or university in Business, Human Resources or Management related programs.

Experience: Minimum of four (4) years of experience in Benefit Administration.

One year of Supervisory experience.

Note: Candidates may substitute experience in Benefits Management on a year-for-year basis, for up to four years of the required education.


  • Has worked in an Employee Benefits functional department.
  • Strong Microsoft Office skills with emphasis on Excel, PowerPoint, Word and Google Suite background a plus. Experience with HRIS Systems, specifically Workday, is strongly desired as well as a working knowledge of employee benefits.
  • HR Manager experience a plus.
  • CEBS Certification preferred.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.



Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining, and promoting employees who are reflective of the State's diversity.


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