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PROGRAM MANAGER II

Executive Director

Recruitment #21-005477-0031

Introduction

The Maryland Department of Labor is accepting applications from qualified candidates for the position of Program Manager II. This position is responsible for the unit that oversees the qualification, examination, licensing and regulation of approximately 60,000 licensees.

GRADE

20

LOCATION OF POSITION

500 North Calvert Street, Baltimore, Maryland 21202

Main Purpose of Job

The executive director of the Board of Barbers and the Board of Cosmetologists is responsible for the unit that oversees the qualification, examination, licensing and regulation of approximately 60,000 licensees in multiple categories, as well as enforcement action against unlicensed practitioners and licensees who violate state law. Licensing and regulation is accomplished in concert with the boards compromised of twelve members total.

POSITION DUTIES

Duties of this position include, but are not limited to:

  • Supervises a staff of 13 employees when fully staffed and manages an annual budget in excess of $760,000. Oversees the daily operation of the activities and related services of the boards. Provides direction for timely and effective processing of license applications, license denials, and reinstatements to ensure that only persons who meet the legal requirements are licensed. Refers questionable applications to the commissioner, legal counsel, and respective boards for guidance.
  • Directs the preparation of agendas, minutes and related materials for distributions for each board meeting. Conducts and coordinates all work assignments provided by these boards. Informs the board of current issues and special interest subjects. Organizes and conducts educational seminars for the boards as established by their respective laws. Coordinates action items arising from board meetings with agency staff, the attorney general's office and other Department of Labor staff to ensure timely completion.
  • Develops and disseminates updated board information to ensure effective communication with citizens, licensees and professional organizations to include mailings and website positing of special notices, state and federal laws, regulations, code of ethics, public advocacy brochures, press releases, fact sheets, newsletter, applications, forms, etc., in addition to public access to the online licensee database.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree or higher in Business Administration or related field.

Experience: 5 years of office experience in administrative staff professional work. One year of this experience must involve one or more of the following: the supervision of the other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procures. 

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

5 years of Customer Service experience 

2 years of direct Supervisory experience 

1 year of experience managing a customer service-oriented government program or other organizational program

1 year of experience developing, implementing, and evaluating policies, plans and programs

Experience working in Barbers and Cosmetology industry

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Department of Labor/DUI) to determine whether any monies are owed to Department of Labor/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.


PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

 

Department of Labor Office of Administration 

Attn: Tenisha Tunstall    21-005477-0031

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201

 

For additional information, please contact Tenisha Tunstall at 410-767-2772 or via email Tenisha.Tunstall2@maryland.gov.

 

The MD State Application Form can be found online

 

Department of Labor is an equal opportunity employer. It is the policy of Department of Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.