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PROGRAM MANAGER, LONG TERM CARE

PROGRAM MANAGER III

Recruitment #21-005478-0012

GRADE

21

LOCATION OF POSITION

MDH, Office of Health Care Quality, Long Term Care Unit, Columbia, MD

Main Purpose of Job

The Office of Health Care Quality (OHCQ) is the agency within the Maryland Department of Health (MDH) charged with monitoring the quality of care in Maryland’s health care facilities and community-based programs. OHCQ is an agent of the Centers for Medicare and Medicaid Services (CMS) and is the designated State survey agency in Maryland. OHCQ issues licenses, authorizing the operation of a business in Maryland; recommends certification to CMS, authorizing participation in the Medicare and Medicaid programs; conducts surveys to determine compliance with State and federal regulations; and provides technical assistance and education to providers, consumers, and other stakeholders.

The Program Manager provides technical supervision, training, and mentoring to coordinators; develops and manages all policies, procedures, and training materials for the unit; reviews certain statements of deficiency prior to issuance; and in complex situations, assists in determining if a provider’s plan of correction is acceptable. Additionally, the Program Manager develops and oversees all processes for the unit; provides technical assistance; proactively identifies opportunities for regulatory efficiency and effectiveness; monitors and manages the unit’s budget; tracks and interprets data and identifies industry trends; and serves as the main liaison to stakeholder organizations and agencies. Regarding enforcement, the Program Manager recommends enforcement remedies to the Deputy Director of Long Term Care; ensures timely preparation for informal dispute resolution conferences; and provides testimony in administrative appeals, administrative hearings, and other court proceedings.

The Program Manager also periodically participates as a surveyor to conduct licensure, certification, and survey activities in licensed and unlicensed health care facilities or programs on behalf of MDH and CMS. The purpose of these activities is to determine if a facility or applicant is in compliance with State, federal, and local laws and regulations, standards of care, and standards of practice. The Program Manager must understand the complexities of the health care spectrum as it intersects with long term care facilities. These activities directly support OHCQ’s mission to protect the health and safety of Marylanders in the health care continuum.

MINIMUM QUALIFICATIONS

Qualified candidates must possess a bachelor's degree from an accredited college or university and at least 5 years of experience in regulatory compliance, facility surveying, quality improvement or professional work in a health care setting or regulatory agency and three years at the supervisory or managerial level. 

A Master's degree in a health field or management discipline will substitute for one year of general experience.  A Doctorate degree in a health field of management discipline will substitute for two years of the general experience.  Additional experience may be substituted year-for-year for the bachelor's degree.

Nurse graduates must possess and maintain a current license as a Registered Nurse from the Maryland State Board of Nursing.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred candidates should possess prior knowledge of and experience with determining a facility(s) compliance of local, state and federal regulations in a nursing home setting.

SELECTION PROCESS

This is a Management Service position, and serves at the pleasure of the Appointing Authority.  A resume must accompany your application.

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. 

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.