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PROGRAM MANAGER SENIOR II

Chief of Communications and IT

Recruitment #21-005483-0010

GRADE

24

LOCATION OF POSITION

653 W. Pratt St.
Baltimore, MD 20201

Main Purpose of Job

This position has overall responsibility for the operation of five departments in the agency:

  • The Communications Engineering Services Department if responsible for maintaining the statewide EMS system to ensure that it is operating effectively 24/7 

  • The EMRC/SYSCOM communications center is a 24/7 operation that facilitates communications between field responders and hospitals pertaining to patient care and patient transportation approval/destination 

  • The Information Technology Department provides the network infrastructure necessary for EMRC/SYSCOM and patient care and reporting services to First Responders as they respond to medical emergencies throughout the state. 

  • The Data Management Department oversees the agency's databases, handles requests for data, performs queries in response to senior management inquiries, and directly interacts with outside agencies and entities. 

  • The Information Security Department is responsible for the development, implementation and maintenance of Agency IT security. Oversees the development, implementation and/or enhancement of policies, procedures, and practices that ensure compliance with various agency (MIEMSS and State of Maryland) guidelines.

POSITION DUTIES

  • Primary decision-making for the departments assigned and makes programmatic and personnel decisions within those departments.

  • Oversee large complex projects including the operation and improvement of the statewide EMS Communications system and the statewide patient care reporting systems (eMEDS®)

  • Member of the agency senior leadership team

  • Responsible for agency participation in information technology and communication initiatives at the state level

  • Work collaboratively with other MIEMSS departments to enhance existing information technology and data systems, and new initiatives

  • Participate or lead in the development RFPs and TORFPs in collaboration the agency Procurement Office and requesting department

  • Represent the agency on state and local boards and committees

  • Maintain/establish relationships with the University of Maryland at Baltimore, hospitals and specialty centers, and jurisdictional and commercial EMS Operational Programs regarding technology initiatives of mutual benefit to the agency and statewide EMS

  • Coordinate policy and procedure development for the agency

MINIMUM QUALIFICATIONS

Education: Bachelor's degree from an accredited university in administration, computer information technology, management information systems, communications engineering, or related field

Experience: Minimum of three (3) years of experience working with information management systems with three (3) additional years of experience in a senior leadership role

Notes:

1) Candidates may substitute on a year-for-year basis, for the required education general experience in a position that includes (1) primary responsibility for IT network management; and (2) primary responsibility for communications operations

2) Candidate may substitute the possession of a Master's degree or Doctorate degree in administration, management information systems, communications engineering or computer information technology for up to one year of the required experience

3) For education obtained outside the U.S., applicants will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service.

DESIRED OR PREFERRED QUALIFICATIONS

Master's degree in Computer Information Technology, Management Information Systems, Communications Engineering, or other technology-related field.

Experience leading operations with a focus on:

  • Enterprise IT operations, Information Security practices, cloud computing, IT troubleshooting
  • Use of SQL and ability to work at the database level, understand data structures and write queries
  • Radio communications and equipment used by public safety agencies
  • Use of data visualization tools and platforms such as Tableau
Experience managing large, complex projects

Experience with emergency medical services (EMS) in Maryland

Use of MS Excel

Application of basic statistics

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.