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PROGRAM MANAGER SENIOR II

Deputy Chief Information Systems Officer

Recruitment #21-005483-0011

Introduction

The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension and System (“System”). The System is a defined benefit retirement system covering governmental employees within the State of Maryland.  The System is a multi-employer, public employees’ defined benefit retirement system composed of twelve (12) separate retirement and pension systems with over 50 different rule sets.  The System has over 397,000 participants (customers), including 192,000 members who are actively employed and participating in the System, 165,000 payees who receive a monthly payment from the System, and 40,000 vested members who are no longer actively employed but have earned a benefit that will become payable at a future date.  All told, this is an exciting time to join MSRA's technology team in this critical leadership position.  

This is an internal only recruitment, limited only to current employees of the Agency's Information Systems Division.

GRADE

24

LOCATION OF POSITION

120 East Baltimore Street
Baltimore, Maryland 21202 

MSRA office is located in downtown Baltimore, with access by bus and Metro (Charles Center Station).  Parking is provided in the Agency's building.

Main Purpose of Job

This position has a senior leadership role in the Agency, which from an IT perspective is “free-standing” (not part of the Department of IT “enterprise”). Incumbent is responsible for operations of four subordinate directorates within the Information Systems (IS) Division (Systems Development, Network and Telecommunications, Production Operations, and Information Security and Disaster Recovery) in addition to managing two outsourcing (systems development and business analyst services) contracts supporting the Agency’s critical applications – the Maryland Pension Administration System (MPAS), member document management, customer relationship management, fund accounting/payments, etc.. The incumbent has direct responsibility for a full-function Baltimore Data Center, a Disaster Recovery site in Annapolis, and multi-shift Computer Production Operations and Printing functions. This role also includes providing voice technology services to the entire Agency, including its own Call Center, encompassing telephone switched services, automated call distribution (ACD) services, interactive voice response (IVR), and voice messaging (integrated with other electronic messaging). Through its secure Internet “mySRPS” portal, the Agency transacts business 7x24 with over 400,000 retirement program participants (active, retired, vested, and beneficiaries) and with 120 public sector employers the Agency supports across the State. Last, the incumbent supports a rapidly expanding Investment Division, which manages the Agency’s $63B trust fund, bringing many of those duties in-house from over 300 outside fund managers; these services, encompassing active trading of investment instruments, requires significant high-reliability and redundant services, not previously required. The Agency cannot fulfill its core missions (pension benefit administration and trust fund management/ investment) without the services directed by the incumbent.

MINIMUM QUALIFICATIONS

Education:  Bachelor's degree in business or technology-related field from an accredited college or university.

Experience: Five years of progressively responsible experience in the Information Technology field related to the position, of which two years is experience in a financial-focused organization such as retirement, treasury, insurance or comptroller operations.  Two of the five years experience must be in consulting or supervision within the public sector.

DESIRED OR PREFERRED QUALIFICATIONS

• Experience in an organization that administers defined benefit, payroll, or defined contribution plans.  
• Experience leading project teams assigned to accomplish IT-related initiatives. 
• Knowledge of IT operations (data, voice, and video) in a heterogeneous data center environment, encompassing both batch processing and online real-time transactional processing, and involving significant document management function. 
• Experience preparing requests for proposal documents, reports, and IT policy documents.  Excellent written and verbal communications skills are a must.  
• Budget preparation and management experience. 
• Knowledge of IT security-related 'best practice' for handling and protecting a considerable volume of sensitive data. 
• Significant knowledge of IT disaster recovery and organizational business continuity practices. *Experience in managing the day to day operations of a complex Information Technology (IT) organization, including budget and fiscal management, customer service and IT Change Control Management. 
• Experience managing external contractor resources.

LIMITATIONS ON SELECTION

This position is limited only to current employees of the Maryland State Retirement Agency's Information Systems Division.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

This list will be used by the hiring agency to select employees. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If online access is not available, you may mail a paper application and supplemental questionnaire (if applicable) to:

        DBM Recruitment & Examination Department 
        301 West Preston Street, Room 608 
        Baltimore, MD 21201 

All mailed documents must include the applicant's name and the job number and must be received by the closing date.   Resumes will NOT be accepted in lieu of completing the application. 

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258. TTY Users: call via Maryland Relay 

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.  People with disabilities and bilingual candidates are encouraged to apply.  

We thank our Veterans for their service to our country and encourage them to apply.