MPT Member Relations Representative/Volunteer Coordinator
Recruitment #21-007582-0001
Department | MPT - Broadcasting |
---|---|
Date Opened | 5/10/2021 08:42:00 AM |
Filing Deadline | 5/24/2021 11:59:00 PM |
Salary | $28,726.00 - $45,406.00/year |
Employment Type |
Full-Time
|
HR Analyst | Jakiraman Jones |
Work Location |
Baltimore County
|
Introduction
Maryland Public Television, which is commonly
known by its familiar name "MPT", is a public television network that
comprises six television stations that broadcast throughout the entire state of
Maryland as well as into the District of Columbia and parts of Delaware,
Pennsylvania, Virginia, and West Virginia. MPT is the only statewide
broadcaster in Maryland. MPT is a member of the Public Broadcasting Service.
Main Purpose of Job
The Member/Viewer Services team provides
high-quality service via telephone, email, mail, and in-person. The
representative works independently and as part of a team to resolve a diverse
set of issues including viewer and member inquiries regarding premiums, data
entry, donor account management, and more. This position assists with MPT's
on-air pledge drives and participates in a variety of special events and
projects designed to cultivate and strengthen relationships with our
contributors and viewers. Additionally, this position manages volunteers for
on-air pledge drives.
Note: This position requires a
flexible schedule and will work some nights and weekends.
This is a Special Appointment position, and serves at the pleasure of the Appointing Authority.
POSITION DUTIES
- Provide high-quality customer service to MPT donors via telephone, email, mail, and in-person;
- Resolve donor issues including viewer and member inquiries regarding premiums, data entry, donor account management and more;
- Manage the pledge volunteer program including volunteer solicitation, management and training, as well as catering and logistics.
MINIMUM QUALIFICATIONS
Education: High School diploma or GED
Experience: Two (2) years of experience in customer service and/or
volunteer coordination.
For education obtained outside
the U.S., a copy of the equivalent American education as determined by a
foreign credential evaluation service must be provided prior to hire.
Resumes will NOT be accepted in
lieu of completing the online or paper application.
DESIRED OR PREFERRED QUALIFICATIONS
Strong preference will be given
to applicants that possess the following preferred qualification(s). Include
clear and specific information on your application regarding these
qualifications.
- Experience in working in a call center or similar environment
- Experience working with or managing volunteers
- Proficient in Microsoft Office Suite (Access, Word, PowerPoint, and Excel)
- Ability to interact effectively with internal and external parties in a courteous and efficient manner
- Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions
- Experience communicating information, both orally and in writing
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SELECTION PROCESS
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.