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Insurance Specialist I/II

Recruitment #21-009638-0001

Introduction

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.

The MIA is charged with a broad range of responsibilities including the licensure of insurers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of insurers to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

* This is a Special Appointment position that serves at the pleasure of the appointing authority.

GRADE

Insurance Specialist I - Grade 14 (Salary Range:  ($42,294 - $51,588)

with potential progression to $67,106 (Salary Guidelines Apply)

 

Insurance Specialist II - Grade 15 (Salary Range:  ($44,989 - $54,941)

with potential progression to $71,606 (Salary Guidelines Apply)

LOCATION OF POSITION

Baltimore City

POSITION DUTIES

The MIA is recruiting for an Insurance Specialist I/II in the Consumer Education and Advocacy Unit (CEAU).  An Insurance Specialist participates in various consumer outreach efforts including community events, shows, and visitations all over the state.  The position will set up and break down displays at the various events; pack, unpack and inventory brochures for scheduled events; make recommendations about other sites, shows and events and other ways to improve the MIA’s outreach to its constituencies.  The incumbent will also handle consumer complaints through the CEAU Rapid Response Program.  When complaints are received from consumers, the Insurance Specialist contacts the complainant, explains the program and obtains buy-in, and contacts the insurer to advise them of the complaint and obtain a response.  The ability to assist with MIA’s Disaster Response and Continuity of Operations is required.  The position also involves special physical demands such as the ability to lift 50 pounds.

MINIMUM QUALIFICATIONS

Insurance Specialist I

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.  

Experience: One year of experience in the insurance industry as an agent, customer service representative, complaint investigator, claims adjuster or underwriter; or one year of experience as a complaint investigator at the Maryland Insurance Administration.

 

Insurance Specialist II

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.  

Experience: One year of experience as an Insurance Specialist I; or two years of experience at the Maryland Insurance Administration as a complaint investigator.

DESIRED OR PREFERRED QUALIFICATIONS

·       Coursework at an accredited college or university is highly desired.

·       Excellent organization, verbal and written communication skills.

 ·      Familiarity with Maryland insurance laws and regulations.

 ·      Ability to speak, read and write in Spanish is a plus.

BENEFITS

FURTHER INSTRUCTIONS

For immediate consideration, upload one WORD or PDF file, at the "Resume" tab, that contains:

1. a cover letter stating your interest and specific salary requirements; and

2. a current professional resume

The online application process is preferred. If you are unable to apply online, you may submit the requested information via mail. Please be sure to include all documents listed above to ensure timely processing.

Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #:  21-009638-0001

200 St. Paul Place, Suite 2700

Baltimore, MD 21202

Incomplete submission will not receive consideration.

If you have any questions about this recruitment, please contact the Maryland Insurance Administration at 410-468-2000.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.




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