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Insurance Investigator I

Recruitment #21-009638-0003

Introduction

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.  

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.   

* This is a Special Appointment position that serves at the pleasure of the appointing authority.

GRADE

14

LOCATION OF POSITION

Baltimore City

Main Purpose of Job

To assist the citizens of Maryland by addressing their written or verbal complaints and inquiries to ensure that insurers and their representatives, premium finance companies, motor clubs and all others over whom we have jurisdiction have complied with the applicable laws when settling claims, cancelling or non-renewing insurance policies or taking any other action with respect to the complainants. This position investigates the least complex Property & Casualty cases.

POSITION DUTIES

The Property and Casualty Complaints Insurance Investigator assists the citizens of Maryland with  their written or verbal complaints and inquiries to ensure that insurers and their representatives, premium finance companies, motor clubs and all others over which  we have jurisdiction have complied with the applicable laws and the relevant terms of insurance policies when settling claims, canceling or non-renewing insurance policies, or taking any other action with respect to the complainants.  Formal investigations are initiated upon receipt of written complaints and investigated by written inquiries and responses between the Investigator, licensee and complainant. Investigators provide management with a proposed decision letter citing compliance with or violation of relevant Maryland insurance law and policy terms and conditions at the conclusion of each complaint investigation.  Investigators may be called upon to prepare files for administrative hearings and /or to provide testimony at such hearings.

MINIMUM QUALIFICATIONS

Education:  Bachelor's degree from an accredited college or university in Insurance, Business, or related fields.

Experience:  None

Note:

Four years of experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted for the minimum qualifications.

DESIRED OR PREFERRED QUALIFICATIONS

  • Commercial underwriting and rating experience and/or property claim adjusting experience is preferred.
  • Working knowledge of insurance laws including the Annotated Code of Maryland Insurance Article and the Code of Maryland Regulations ("COMAR").
  • English to Spanish/Spanish to English oral and written communications skills is preferred.
  • Excellent customer service, communication (written and verbal) and organizational skills a must.

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions concerning this recruitment, please contact lynn.hill@maryland.gov.  

For immediate consideration, upload one WORD or PDF file, at the "Resume" tab, that contains:

1. a cover letter stating your interest and specific salary requirements; and    

2. a current professional resume.  

If you are unable to apply online, you may submit via mail. 

Please be sure to include all documents listed above to ensure timely processing. Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #: 21-009638-0003

200 St. Paul Place, Suite 2700

Baltimore, MD 21202  

Incomplete submission will not receive consideration.

TTY  Users: call via Maryland Relay