STAFF SPECIALIST I, HIGHER EDUCATION

The Maryland Higher Education Commission (MHEC), is seeking an experienced and energetic individual to fill the position of Staff Specialist I (Program Manager) in the Office of Student Financial Assistance.

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Nancy Grasmick Education Building, 6 N. Liberty Street, Ground Floor, Baltimore, MD 21201

The Program Manager is responsible for providing direct supervision to a team of 6 staff members and assisting in the indirect supervision of an additional 6 staff members. Supervision includes oversight of a variety of operational functions within the unit, including telephone inquiries, processing of documents, and responding to e-mail inquiries. The program manager also serves as a subject matter lead for the career based state scholarship programs administered within the unit and is responsible for ensuring that such programs are administered effectively and within the parameters of Commission policies and regulations. This position also is responsible for assisting in supervising the Service Obligation Loan Repayment system which is designed for the management of programs that have service and /or repayment requirements

The Staff Specialist I member of the management team in the Office of Student Financial Assistance (OSFA) at the Maryland Higher Education Commission, and is primarily responsible for overseeing the day-to-day administration of the career/occupational, loan assistance repayment programs state financial aid programs as well as programs which fund and serve unique populations. The selected candidate will be responsible for the following activities:

Providing direct supervision to a team of 6 staff members and assisting in the indirect supervision of an additional 5 to 7 staff members. Supervision includes oversight of a variety of operational functions within the unit, including call center operations, processing of documents, and responding to email inquiries.

Serve as a subject matter leader for the career/occupational scholarships, waivers/scholarship for unique populations, and loan assistance repayment programs administered within the unit and is responsible for ensuring that such programs are administered effectively and within the parameters of Commission policies and regulations.

Assist in managing the day to day operations for the state’s service obligation programs and financial aid management system.

Supervises the administration of assigned scholarship and loan assistance repayment programs by monitoring expenditures, performing quality assurance checks by auditing award recipients, developing policies and procedures and recommending regulation revisions to ensure awards are in compliance with Federal and State law, and Commission policies.

Responds to students, parents, guidance counselors, financial aid officers and business office personnel through written correspondence, telephone responses and e-mail in order to provide general and detailed information about programs and awards in a timely manner.

Informs students and parents of application information by making financial aid presentations at college nights and financial aid workshops as assigned to ensure that State residents are aware of available programs.

Education:   A Bachelor's degree from an accredited college or university.

Experience: One year of administrative or teaching experience in post-secondary education programs.

Notes:

1. Candidates may substitute the possession of a Master's degree from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Doctoral degree from an accredited college or university for the required experience.

Desired Qualifications:

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:  

 

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street  Room 608

Baltimore, Maryland  21201

ATTN: Cheryl Murphy

#22-000300-0002

Applicants must be legally authorized to work in the U.S.A without sponsorship for employment visa status (e.g., H1B status).

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.