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UI Professional III

Recruitment #22-001152-0001


The Maryland Department of Labor, (MDOL), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional III. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.




Baltimore City, Maryland.


The purpose of this position is to assist in executing the mission of the Department of Labor and achieving the agency's goals. The Benefit Accuracy Measurement (BAM) program is designed to determine the accuracy of paid and denied claims in three major Unemployment Insurance (UI) programs. It does this by reconstructing the UI claims process for samples of weekly payments and denied claims using data verified by trained investigators. For claims that were overpaid, underpaid, or improperly denied, BAM determines the cause of and the party responsible for the error, the point in the UI claims process at which the error was detected, and actions taken by the agency and employers prior to the error. For erroneous paid claims, BAM determines the amount of benefits the claimant should have received.  The results of the BAM statistical samples are used to estimate accuracy rates for the populations of paid and denied claims. In addition, BAM is a diagnostic tool for Federal and State Workforce Agency (SWA) staff to use in identifying systemic errors and their causes and in correcting and tracking solutions to these problems. The Unemployment Insurance Professional III completes BAM investigations in in order to detect the source and reason for improper payments or to determine if a decision to deny benefits adjudicated properly (BAM investigations). The position also works collaboratively with various Division of Unemployment Insurance units and staff to facilitate in efforts to detect, prevent, and deter improper payments. This position will also perform Benefits Timeliness and Quality (BTQ), Tax Performance System (TPS), and Data Validation (DV) functions.

• Performs financial and operational Benefits Accuracy Management (BAM) investigations on randomly selected cases that include elements for finance, the correctness of adjudication, and  compliance with agency policy, and US Department of Labor mandates • Identifies all records or activities to be reviewed and are necessary for fact- finding  • Conducts new and independent fact-finding interviews • Complete redeterminations (if applicable) on previously adjudicated issues and correct errors detected during undefined Benefits Accuracy Management investigation • Gathers financial and wage information from employers used to verify claimant benefit year earnings • Gathers financial and wage information from employers used to verify claimant benefit year earnings • Utilizes agency resources to detect factors that would impact the claimant’s eligibility for benefits and to conduct a thorough investigation • Uses interviewing and investigation techniques to conduct thorough telephone fact-finding interviews  • Reviews the quality of the outputs, ensuring accurate employer wage and tax records, against uniform standards of  quality using the TPS acceptance sample questionnaires • Analyzes computed measures that consist of reporting data and preparing recommendations for improvement • Attends BAM, BTQ, DV and, TPS Regional Peer reviews/ training, which may include out-of-state travel • Provides advice and guidance to lower-level UI Professionals.          


Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview. 

Experience: Six years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.


1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.


Please read the job announcement in its entirety before applying for this recruitment, Applications must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

These positions in this classification require the ability to operate a personal computer.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Maryland Unemployment Insurance adjudication experience.

Experience with Microsoft Word, Excel, and Adobe.


All candidates are subject to a background check against files maintained by the Division of

Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.



U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Chevelle Wise 410-230-6293 or submit via email to Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendums may be mailed to:

MDOL Office of Human Resources
Attn: UI Professional III (22-001152-0001) CW
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

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