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Recruitment #22-001260-0001


This position is limited to current contractual and permanent State of Maryland employees only.




Baltimore City
6776 Reisterstown Road 
Baltimore, MD 21215


This position staffs the Employment Services Customer Service Center. This position responds to human resources related questions or  concerns received in person, by email or by telephone. This position will handle both inbound and outbound calls for the main customer service number and provide front desk coverage. This position maintains Employment Services tracking sheet and monitors for timely completion of assigned tasks. The position will be required to obtain Human Resource Coordinator access for Workday tasks.

  • Assists human resources staff with health benefits, payroll forms, retirement forms, policy acknowledgments and ID form. 
  • Maintains current copies of personnel policies, procedures, rules, regulations and salary schedules. 
  • Serves as primary staff during bi-annual Performance Evaluation Program (PEP). 
  • Handles routing of daily mail and file maintenance. 
  • Provides assistance on special projects.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Three years of general clerical or administrative support experience at least one year of which must have been paraprofessional personnel experience involving the application of public sector procedures, policies, rules and regulations to specific employment actions. Appropriate paraprofessional personnel experience should have included responsibility for activities such as, preparing and maintaining employment records, calculating salaries, applying and interpreting rules and policies, preparing personnel-related reports, counseling employees regarding benefits and obligations, and responding to inquiries concerning employment actions. 

Note: One additional year of paraprofessional personnel experience as defined above may be substituted for one year of general clerical or administrative support experience. 

1. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in human resources assistance classification or human resources assistance specialty codes in the human resources management field of work on a year-for-year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience within a call center environment, handling high volume calls and/or providing receptionist duties.  
2. One year of experience utilizing Spreadsheets and/or work management tools such as Smartsheet, Microsoft Excel or similar programs.


This position is limited to current contractual and permanent State of Maryland employees only.




Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload,
please email the requested information to referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information,
recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.

Jada Newman


If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at <> or

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

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