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OFFICE SECRETARY III

Recruitment #22-001362-0068

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Introduction

The Maryland Department of Labor is accepting applications for the position of Office Secretary III within the Division of Occupational and Professional Licensing.   This position is responsible for  accurately responding  to inquires and request for information concerning license status.  This is a Contractual position.

GRADE

ASTD10

LOCATION OF POSITION

1100 N. Eutaw Street, Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to accurately respond to Consumer inquires and requests for information concerning the licensing status of twenty-five licensing boards registration, and certification programs ad complaints filed against licensees and registrants for the regulatory Boards/Commissions within the Division of Occupational and Professional Licensing.

POSITION DUTIES

Duties of this position include, but are not limited to:
  • Respond to consumer inquires by telephone about licensing status and password assistance in order to accurately interpret complex licensing records and complaint records in accordance with the Maryland Public Information Act. Reduce consumer frustration by directing phone calls to the proper staff members using knowledge of the agencies personnel and assisting the Supervisor and Administrator.
  • Provide information to consumers about each agency within the Division by telephone and by mail in a timely manner.
  • Assist with processing original and renewal applications, generate various form letters for customer that has insufficient funds and other requirements needed, and log check information for manual checks received.
  • Process Guarantee Fund Report for Maryland Home Improvement, Real Estate and Real Estate Appraiser.
  • Provide clerical, data entry services; mail processing and distribution assistance to the Payment Center in order to facilitate licensing processing by mail and via the  internet; and process checks that need to be returned from the manual deposits.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years performing secretarial or clerical work involving typing duties.

Notes: 

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience. 

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following. Include clear and specific information on your application regarding the qualification(s).

Customer Service Experience
Experience in handling a large volume of incoming telephone calls
Experience using Microsoft Office Suite (Excel, Word, Power Point)

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance(Department of Labor/DUI) to determine whether any monies are owed to Department of Labor/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position. 

Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, or Qualified. The certified list will be used by Maryland Department of Labor for a period of one year.

BENEFITS

Contractual Benefits

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave Benefits

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty

attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include

your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely

processing.

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

Maryland Department of Labor Office of Administration
Attn: Donna L. Watson   22-001362-0068
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201

The MD State Application Form can be found online

For additional information, please contact Donna Watson at 410-230-6297 or via email donna.langston@maryland.gov.

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.




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