Skip to Main Content



Recruitment #22-001804-0002




Department of Human Services
Montgomery County Child Support Administration
51 Monroe Street, Suite 811
Rockville, Maryland  20850

Main Purpose of Job

Incumbent in this position performs as a senior level manager, responsible for providing professional, administrative and supervisory staff work in managing the daily operations for the Montgomery County Office of Child Support. The incumbent plans, directs, organizes, leads and coordinates the administration of Child Support Programs; locating customers, establishing paternity and support orders, modifying and enforcing child support orders. Serves as the liaison with the Customer Care Center for customer complaint resolution. Supervises, motivates, develops and evaluates child support supervisors and support staff to reinforce staff knowledge of new and existing policies and procedures to ensure optimum individual and unit performance according to federal, state, local laws, policies and procedures. Acts as the primary trainer where needed.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience:  Eight years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1.  Candidates may substitute the possession of a Bachelor's degree from an accredited college and university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2.  Candidates may substitute graduate level education at an   accredited college or university in a human services related field at the rate of 30 credit hours per year for up to two years of the required experience.

3.  Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience and education.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal applicant would possess:

1.  Two years of experience supervising staff.

2.  Two years of experience working in a child welfare or human service program.

3.  One year of experience working for a human services agency using the principles, theories, practices and protocols applicable to one or more human service areas, such as child support, child welfare.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

It is imperative to list all computer and software experience on your application pertaining to your job duties.



Online applications process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application  and supplemental questionnaire to: Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 137, Baltimore, Maryland 21201 

All mailed documents must include the applicant's name and the job number and must be received by 5:00 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information to  Only additional materials that are required will be accepted for this recruitment.  All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call 410-767-7147. 

TTY Users: call via Maryland Relay.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.  People with disabilities and bilingual applicants are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply.

Powered by JobAps