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Work Program Trainer

Recruitment #22-001905-0013


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders.  




Harford County Department of Social Services
Family Investment Administration 
2029 Pulaski Highway
Havre de Grace, MD 21078

Main Purpose of Job

This position is the primary instructor responsible for providing work-based training to Family Investment (FI) customers who include but are not limited to Temporary Cash Assistance (TCA) recipients, Supplemental Nutrition Assistance Program (SNAP) recipients, Foster Care Youth, and Non-Custodial Parent Employment Program (NPEP) enrollees. The instructor will assess the customers’ needs to ensure the training content is ideal for helping the customers to become employed and self-sufficient. This position will also provide TCA policy training, Work Program training, and WORKS training to our Family Investment (FI) case managers. The incumbent will promote the work of the agency through frequent contacts with community resources and agencies to collaborate and develop partnerships to serve Harford County Department of Social Services customers. 


Develops and delivers work-based training programs for TCA, SNAP, Foster Care Youth, and NPEP enrollees.

Develops and delivers TCA policy training, Work Program training, and WORKS training for FI case managers.

Assesses customers needs to tailor training content to help each customer become employed and self-sufficient.

Recommends innovative ideas or methods of doing business. 

Accurately enters and monitors attendance hours in the WORKS system. 

Enters narration in E&E and WORKS timely and accurately. Attends TCA meetings as scheduled. 

Collaborates with community partners and resources to plan and organize workshops for internal and external customers.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Seven years of experience, three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience developing and delivering training.

One year of experience working directly with the FIA Work Programs to include: Temporary Cash Assistance, SNAP (supplemental nutritional assistance program), Foster Care Youth, and Non-Custodial employment program.  

One year of experience working with “at risk” populations.

One year of experience with software programs to include E&E (Eligibility and Enrollment) and Works. 

One year of experience with Microsoft Office Suite and Google Office Suite.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.   


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension.


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142 Baltimore, Maryland 21201. 

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

If you have any questions concerning this recruitment process for this position, please contact 410-767-7199. 

TTY Users: call via Maryland Relay.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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