ADMINISTRATIVE OFFICER III
Constituent Services Coordinator
Recruitment #22-002247-0023
Department | MD Health Benefit Exchange |
---|---|
Date Opened | 5/19/2022 09:00:00 AM |
Filing Deadline | 6/2/2022 11:59:00 PM |
Salary | $45,439.00 - $73,770.00/year |
Employment Type |
Full-Time
|
HR Analyst | JasCiel Stamp |
Work Location |
Baltimore City
|
Telework Eligible | Yes |
Introduction
GRADE
LOCATION OF POSITION
POSITION DUTIES
- Conduct research and analyze pertinent facts against appropriate regulator and policy provisions and develop written recommendations to management for the appeal decision.
- Prepare written reports analyzing alternatives, review and recommendations for management action, strategy, policy determinations and process changes.
- Provide extensive interpretation of state and federal eligibility statues, regulations, policies, and guidelines to the administrative vendor, enrolled subscribers, and the general public.
- Constituent Services tailored to MHBE including communicating promptly and courteously with customers, the Governor's office, Legislator's offices, and other relevant stakeholders.
- Create and maintain records including documenting communications, findings, requests, and research process. Track correspondence in CRM, HBX, and MHBE tracker databases.
- Work to ensure understanding of constituent and/or stakeholder issues and provide clarification to resolves issues as completely as possible.
MINIMUM QUALIFICATIONS
Experience: Seven years experience in administrative staff or professional work.
Notes:
1. Candidates may substitute the possession of a Bachelor's degree from a college or university and three years of experience in administrative staff or professional work for the required experience.
2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours for each year of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
- Knowledge of and experience with Medicaid eligibility
- Knowledge of and experience with Qualified Health Plans
- Extensive customer service experience
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.