Skip to Main Content


Health Ombudsman

Recruitment #22-002247-0150




Consumer Protection Division 200 Saint Paul Place, Baltimore, MD 21202 

Main Purpose of Job

The Office of the Attorney General is seeking applicants for a Administrative Officer III/Health Ombudsman position in the Health Education and Advocacy Unit of the Consumer Protection Division. 


This position will be  responsible for: assisting consumers with health insurance complaints, including helping consumers with grievances and appeals; mediating medical billing, equipment, records and financial assistance disputes; assisting consumers with obtaining health insurance; maintaining consumer complaint files; supervising volunteers and interns who assist consumers with health-related complaints; assisting consumers who call the HEAU hotline; interacting via telephone and written communications with consumers, healthcare providers and representatives from health insurance companies.


Education: The ideal candidate will have a bachelor’s degree from an accredited four-year college or university

Experience: Three years of experience in administrative or professional work.


Experience with word processing and database programs are required. 


Desired candidate should have:

1. Knowledge of health insurance and healthcare billing issues or a medical or legal background.  

2. Supervisory experience.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447. If you have specific questions about recruitment, please call 410-576-6440 or email TTY Users: call via Maryland Relay We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

Powered by JobAps