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ADMINISTRATIVE OFFICER III -OUTREACH COORDINATOR

Recruitment #22-002247-0151

GRADE

15

LOCATION OF POSITION

Consumer Protection Division  200 Saint Paul Place, Baltimore, MD 21202 

Main Purpose of Job

The Office of the Attorney General is seeking applicants for an Outreach, Education and Training Coordinator in its Consumer Protection Division (CPD). The position will educate consumers and others about CPD mediation and health insurance appeal services, consumer protections available under federal and State law, and how to avoid scams and other unfair, deceptive, or abusive practices in the marketplace. 

POSITION DUTIES

Job responsibilities include: writing and development of consumer education publications (newsletters, press releases, brochures, social media, and other media) related to the Consumer Protection Division; the development and implementation of training programs; and creating, organizing, scheduling, coordinating and implementing an effective marketing and community outreach plan.  Also, this position includes: attending public meetings and community group meetings to provide information, answer questions, discuss consumer complaints, concerns/issues, and to explain options available to consumers. Travel throughout Maryland is required.

MINIMUM QUALIFICATIONS

Education:  Bachelor’s degree from an accredited four-year college or university.

Experience:  Three years of relevant experience. 

Notes:  Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience. 

SELECTIVE QUALIFICATIONS

Proficiency using Microsoft Office Suite required. 

DESIRED OR PREFERRED QUALIFICATIONS


1. Knowledge of consumer protection laws, including health insurance and healthcare billing issues preferred.  
2. Ability to communicate effectively with diverse communities.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

Contractual employees who work for an agency covered under the State Employee Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. If you have specific questions about recruitment, please call 410-576-6440 or email jobs@oag.state.md.us. TTY Users: call via Maryland Relay We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.



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