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B-Lingual Claims Processor

Recruitment #22-002572-0039


Do you want to make a difference in the lives of Marylanders

Come join our team at the Governor's Office of Crime Prevention, Youth and Victim Services

We serve as a coordinating office that advises the Governor on criminal justice strategies.  We plan, promote, and fund efforts with government entities, private organizations, and the community to advance public policy, enhance public safety, reduce crime and juvenile delinquency, and serve victims.




Governor's Office of Crime Prevention, Youth and Victim Services
6776 Reisterstown Rd.
Baltimore, MD  21215

Main Purpose of Job

As a part of the Governor’s Office of Crime Prevention, Youth, and Victim Services, the Victim Services Unit was created to promote synthesizing and synchronizing of all entities serving crime victims in the state of Maryland. The Victim Services’ Claims Processor, under the auspices of The Criminal Injuries Compensation Board (CICB), will assist in the initial phase of the claims process.

The Claims Processor will perform secretarial support to aid the claims examiners in their efforts to serve the crime victims in the state of Maryland.  

Must be able to effectively interact with individuals from diverse backgrounds and exhibit superior interpersonal and customer service skills. Must have the ability to speak and interpret formal Spanish fluently.


Assist Walk-In Claimants, as well as those contacting the agency via other means, with completing applications, explaining eligibility requirements, and reviewing claim applications for completeness prior to submitting. 

Entering all new applications and accompanying documents into the Agency’s Database.

Answers the primary CICB telephone lines and directs the calls accordingly.  

Provide data processing support to the Claims Examiners.

Send faxes, emails, or scan materials to internal and external stakeholders, service providers, claims examiners, as well as supervisor(s).

Acquire and maintain an acceptable level of competency in victims’ rights knowledge, cultural and diversity awareness and other areas as designated by supervisors.

Locate, complete, and mail appropriate letters and related correspondence to service providers and crime victims.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years performing secretarial work or clerical work involving typing duties.


1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.


Our Preferred Candidate Will Have the Following

  • Ability to speak and interpret formal Spanish fluently.
  • Multi-line telephone experience
  • Intermediate level computer skills (Preferred Microsoft Office Suite, Word, Excel & PowerPoint)




Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave is granted to a contractual employee  at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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