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ADMINISTRATOR I

MWE Help Desk Technical Specialist

Recruitment #22-002586-0178

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Introduction

This position is located in the Office of Workforce Information and Performance (OWIP). OWIP's mission is to collect, analyze, and produce labor market and workforce information as a service to businesses, job seekers, students, workforce and economic development programs and their community of service providers in Maryland. Our primary function is to make workforce and economic data and analysis easily accessible for informed decisions, from individual choices to workforce and economic policy directions.

This is a contractual position.

GRADE

16

LOCATION OF POSITION

Department of Labor (Headquarters)
1100 N. Eutaw Street
Baltimore, MD 21201

Main Purpose of Job

The primary duties and responsibilities of this position are to provide technical and training assistance to the public and staff users of the Maryland Workforce Exchange Operating system (MWE). The incumbent will act as a liaison between Department of Labor Licensing and Regulation employees and public customers; assisting with training, customer service and technical resolutions. The incumbent is responsible for providing direct support and assistance for the Maryland Workforce Exchange System. The incumbent will also provide support to the One-Stop Career Centers, Partner Agencies and Public customers, as a member of the Maryland Workforce Exchange Help Desk.

POSITION DUTIES

- Provide help desk support to staff and public customers.  

- Assist with data reports, data change requests and establishment of new user accounts.  

- Support the System Administrator in testing system functionality, attending meetings/trainings, and assisting with specialized system projects.  

- Assist with system training, instructional materials and documentation support.  

- Other duties as assigned.   

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of administrative staff or professional work.  

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience. 

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

SELECTIVE QUALIFICATIONS

Must have at least 6 months of experience involving technical web based system support/help desk (customer support, testing, defect resolutions).

DESIRED OR PREFERRED QUALIFICATIONS

- Six (6) months in providing system training and development of manuals, and instructional materials

- Six (6) months experience using Microsoft Office programs.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MDOL/DUI) to determine whether any monies are owed to MDOL/DUI as a result of an unemployment insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment.  RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


STATE OF MARYLAND BENEFITS

 

FURTHER INSTRUCTIONS

For questions concerning this recruitment, please contact: Brittany Small at brittany.small@maryland.gov. Please provide recruitment number 22-002586-0178 in the subject line. The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: Maryland Department of Labor, Human Resources Office, Room 1010, 1100 N. Eutaw Street, Baltimore, MD 21201.

Resumes will NOT be accepted in lieu of complete the online or paper application. Emailed inquiries should reference recruitment number listed in the announcement. If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. Please do not submit unsolicited documentation (resumes, cover letters, etc.).

TTY Users: call via Maryland Relay. 

We thank our Veterans for their service to our country, and encourage them to apply. People with disabilities and bilingual applicants are strongly encouraged to apply. As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.



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