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Adult Services CJAMS Coordinator

Recruitment #22-002588-0086


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders. 

This is a PART TIME contractual position.




Department of Human Services 
Social Services Administration
311 West Saratoga Street
Baltimore, MD 21201

Main Purpose of Job

The main purpose of this Administrator III position is to serve as the Adult Services CJAMS Coordinator--lead all aspects of CJAMS planning and development, maintenance, defects resolution, and training and coordination on behalf of the Product Owner to ensure continuity of services for clients and a workforce presented with new expectations for technology utilization post-implementation. This Administrator III will coordinate all aspects of CJAMS for Adult Services, including assisting in prioritizing critical current and future development needs, maintaining the backlog for development, addressing user-raised issues, problems and suggestions for refinement, development of content for build and refinement through user stories, providing technical assistance to MD THINK Scrum Masters, Business Analysts, and Developers, leading weekly story grooming sessions, reports development support, and facilitating the Adult Services CJAMS Coordinators group. In addition, this Administrator III will analyze, design, develop, conduct and evaluate statewide learning for users of Social Services Administration applications, including Department of Human Services, University of Maryland School of Social Work, Office of Technology for Human Services, Office of Strategic Planning, Maryland Total Human Integration Network (MD THINK), state contractors, and Local Departments of Social Services. The Administrator III must be able to present facts, ideas and concepts that can be easily understood for users of SSA applications and convey the importance of proper data-entry to assist staff in organizing their cases and documenting their work with accuracy. At all times, the incumbent will provide customer service to both internal and external customers that meets or exceeds the standards set by the Department.


Administration and facilitation of Adult Services CJAMS development and refinement. 

Evaluate and prioritize current and future system development needs. Monitor project resources. Oversee Program Increment (PI) and Sprint planning. Facilitate plan for Solution Road Map planning meetings. Maintain and prioritize backlog. Maintain and prioritize user-submitted support tickets for critical areas of concern and future development. Facilitate program area meetings in Adult Services for system development and refinement, including but not limited to: intake, assessments, reconsideration, service plan, and finance. Serve as liaison between the Adult Services CJAMS Product Owner and MD THINK. 40 10 Work with MD THINK Project Director, Scrum Master, Business Analysists, and developers on system development, refinement, and maintenance. Lead story grooming weekly calls. Prepare stories for development cycle. Attend Sprint demos. Lead Sprint demo testing. Working with MD THINK, ensure data integrity and develop actions needed to improve data collection, analysis and cleanup. Facilitate reports development process. Ensure reports deamination to program areas. Facilitate requests for program data. Support development refinement and implementation of Adult Services CJAMS Provider and Finance, including, working with DHS Central and LDSS finance teams, provide budget mapping, testing and training to support implementation. Facilitate development of Adult Services federal report, NAMRS. Facilitate bi-weekly Adult Services CJAMS Coordinators meetings. 

Support & Development of Training 

Identify areas of training needed for future and current Adult Services team members. Develop CJAMS training for new employees in Pre-Service Training. Update, develop and maintain training materials and user guide for Adult Services CJAMS. Work with SSA Training team to organize content and schedule for Adult Services CJAMS trainings. Provide training materials ahead of product development launches. Provide technical assistance to all members of Adult Services, including LDSS leadership, workers and supervisors. Other duties as assigned. 


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.  

Experience: Six years of administrative staff or professional work.


1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience. 

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.


  • One year experience working in Adult Services programs
  • One year of experience managing the administrative functions in a human service program, with demonstrated proficiency in business software applications such as Microsoft Office and Google Workspace.
  • One year of experience facilitating meetings and presenting to management teams.
  • One year experience using Maryland's Child, Juvenile, and Adult Management System (CJAMS).


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Applicants must meet all minimum qualifications to be considered and to appear on the list of people eligible for hire. Please read all requirements before applying. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. 

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Applicants who meet the minimum qualifications will be evaluated.  If selected for an interview, you will be required to provide an official transcript.  For all foreign education obtained outside the U. S. you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service if selected for an interview.  

Online applications are highly recommended, however the paper application may be submitted to: Department of Human Services/HRDT, 311 W. Saratoga Street, Attn: K. Young, Baltimore, MD 21201.  The paper application must be received on the closing date for this recruitment, no postmarks will be accepted.  Information received after the closing date will not be considered.  Application inquiries may be directed to       

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity

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