Introduction
Striving to provide the
highest level of customer service to its internal and external customers, the
Department of Information Technology supports Maryland’s agencies and
commissions through its leadership and strategic direction for Information
Technology and Telecommunications, establishing a long range, target technology
architecture, encouraging cross agency collaboration and advocating best
practices for operations and project management.
GRADE
19
LOCATION OF POSITION
Department of Information Technology
100 Community Place
Crownsville, MD 21032
POSITION DUTIES
The Requirements Business Analyst will be responsible for eliciting the detailed business use case and requirements information from the customer agencies supported by the Maryland Department of Information Technology (DoIT). The information elicited will be used by DoIT service teams to identify an appropriate solution to meet the IT needs of the requesting agency.
The DoIT Business Analyst
will perform the following:
Analyzes IT solution
requests, received from customer agencies, to determine whether sufficient
requirements information have been provided.
Collaborate with customer
agencies to further refine IT solution requests to gain understanding of the
agency business problem.
Documents detailed
business requirements either as an augmentation to the documentation provided
by the sister agency or on behalf of the sister agency if no documentation
exists.
Engages with DoIT service
teams to resolve any questions or clarifications needed in order to finalize
the requirements documentation in preparation of solution analysis and
identification and assists DoIT service teams in documenting internal
requirements surrounding new DoIT service offerings.
Facilitates meetings and
lead discussions among the customer agency and DoIT service team stakeholder
groups with the objective of gaining collective understanding of the IT
solution request and works with the customer agency and the DoIT service teams
during the solution analysis and identification phase in order to ensure the
solution identified meets the customer’s business need.
Facilitates state-wide
requirements elicitation in support of the development of DoIT procurements
related to new enterprise solutions and supports the IT procurement process by
assisting with determining whether DoIT has an existing solution to meet our
customer’s needs or whether the agency is best served by proceeding with a
procurement.
Makes recommendations to
DoIT Leadership regarding the creation of new service offerings based on the
needs of customer agencies and supports the DoIT Portfolio Office in its effort
to provide detailed information regarding the IT capabilities available through
DoIT’s service catalog.
MINIMUM QUALIFICATIONS
Experience: Nine years of experience in administrative staff or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.
Notes:
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and five years of experience in administrative staff or professional work for the required experience. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.
2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
1. Bachelor’s degree in a
technology or business-related field.
2. Two years’ experience working as a business analyst in
an IT environment facilitating conversations and documenting detailed business
requirements to meet the IT end user needs.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
