ADMINISTRATIVE OFFICER I

This is a position Specific Recruitment for the State Department of Assessments and Taxation, Tax Credit Program Office.  The resulting eligible list will be used for this position only.  Interested persons will need to reapply for future recruitments in this classification.

 

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Department of Assessments and Taxation Tax Credit Programs

The main responsibility of this position is administer the Homeowners' Tax Credit Program and direct and supervise the two Homeowners' Tax Credit teams. As the Department is in the midst of a multi-year modernization effort this position's secondary responsibility is to be the homeowners' tax credit subject matter expert liaison with vendors, and provide training for tax credit staff so they can perform adequately using new technology.

Serves as the Homeowners' Tax Credit Program Supervisor In coordination with the Program Manager, sets productivity and performance standards for subordinates and evaluates employee compliance with the standards.  Assists the Program Manager in the analysis and development of policies, regulations, and procedures. Follows Departmental policy and state laws and regulations and ensures that subordinates are adhering as well. Responsible for the accuracy of all data entered by the Team into the CICS processing application or other application systems (ie. Globa1Search/Square9). Completes subordinate's performance reviews, weekly performance reports, and front-end audit as directed by the Program Manager, and ensures subordinate supervisors do the same. Allocates staffing resources appropriately to ensure that all areas covered by the team are being worked on appropriately (ie. phone, email, processing, correspondences, paper vs. imaged).   Resolves conflicts, disputes, differences, and grievances that may occur with employees. Hires, counsels, evaluates, trains, and discipline subordinate employees.   Analyzes work requests and reassigns employees as necessary to ensure that all essential functions are staffed and that the work is processed according to the departmental standards.  Makes recommendations and implements procedures for accurate and efficient record keeping for the Homeowners' section.  Evaluates current operations to determine if information technology innovations would improve quality and efficiency.  Develops concepts designed to improve the section's efficiency and work quality.  Proficiency with software packages currently utilized (ie. Word, Excel, PowerPoint, internal SDAT programs such as CICS, AAVS/Real Property Search, ADC, Google online services, scanning and retention systems/Globa1Search/Square9, DolT's OneStop application, and/or an ability to learn how to utilize those platforms.  Ensures documents are being scanned and that imaged applications and correspondences are being reviewed and responded to.  Holds monthly or more frequent meetings with all team members to discuss current progress, areas of concern, and what can be improved; and ensures subordinate supervisors do the same.  Plans, coordinates, supervises, and monitors the work flow of staff in order to ensure that tax credit applications are completed in a timely manner.  Reviews correspondences sent in by mail or electronically (Globa1Search/Square9/shared email) to complete application processing or facilitate additional follow-up with the customer.  Assists in processing tax credit applications sent in by mail or electronically (Globa1Search/Square9) by reviewing, verifying, and interpreting documentation and information submitted with tax credit applications in order to determine applicants' eligibility for tax credits. Monitors the team's use of the NEC phone system and shared email to ensure timely and accurate responses. Audits and analyzes reports.  Investigates and resolves complaints from the public. Monitors and assists employees in responding to the team's shared email address; responsible for ensuring that inbox is managed according to the Department's customer service policies.  Assists employees during difficult interactions with the general public in the public area, by phone or email to order to facilitate issue resolutions.  Analyzes customer service procedures in the public area, by phone, or by email and recommends improvements. Homeowners' subject matter expert liaison with vendors working on modernization efforts, and training staff on how to use technology Acknowledging the challenges faced by many staff in adjusting to the Department's modernization efforts; this position is responsible for providing training to tax credits staff to ensure they can perform adequately using those systems.  Training includes proficiency in scanning, indexing, and editing images in Global Search; monitoring routers on Business Connect and running reports using the supervisor portal; running OIT reports for CICS and from the new tax credit application system to be implemented in 2021; managing emails and proper email etiquette; and other technology mentioned previously. Trains other office supervisors on how to catch errors and provide retraining to staff.  Serves as the homeowners subject matter expert liaison with various technology vendors involved in the multi-year modernization efforts Serves as an active and innovative member of SDAT  Oversees any special work projects, including those related to quality control. Performs other special duties assigned by the Program Manager.  Supports other teams when appropriate with reasonable performance expectations.  Participates in training provided by management for any job duty deficiencies.  Regularly checks and responds to emails. Follows SDAT's Customer Service Policy. Takes a customer service­ focused approach when dealing with external and internal customers. Other duties as assigned.

Experience:   Five years of experience in administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university and one year of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours for each year of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

Must be willing to work in Baltimore City.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

 

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

Personal Leave - new State employees are awarded six (6) personnel days annually (prorated  based on start date).

  Annual Leave - ten (10) days of accumulated annual leave per year.

  Sick Leave - fifteen (15) days of accumulated sick leave per year.  

  Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

  Holidays - State employees also celebrate at least twelve (12) holidays per year.  

  Pension - State employees earn credit towards a retirement pension. 

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Assessments and Taxation, Office of Human Resources Division, 300 W. Preston St., Room 511, Baltimore, MD 21201. Paper application materials must be received by 5pm in our office on the closing date for the recruitment. No postmarks will be accepted. Resumes will NOT be accepted in lieu of completing the application.

For questions regarding this recruitment, please contact the Department of Assessments and Taxation at 410-767-1140, MD TTY Relay Service 1-800-735-2258. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining, and promoting employees who are reflective of the State's diversity.