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Recruitment #22-002711-0051




200 Saint Paul Place Baltimore, MD 21202 

Main Purpose of Job

This position provides support to the Health, Education and Advocacy Unit of the Consumer Protection Division, which assists consumers who are having disputes with their health plans and with billing problems in the health care marketplace. 


Job responsibilities include: initial processing of consumer complaints (paper and electronically), including referring to other agencies when appropriate; entering, validating, and maintaining complaint data in the HEAU’s databases; creating and managing consumer complaint files for internal routing; generating reports from databases; written and oral communication with consumers, providers, carriers, referral entities, and other stakeholders; typing and/or editing correspondence, memoranda and pleadings; managing the HEAU email box, including responding to HEAU emails; assisting with reporting requirements; receiving and screening telephone calls; interacting with the public; processing incoming faxes; assisting with the closing of case files; copying and scanning; and otherwise assisting with the general administration of the HEAU.


Education: A Bachelor’s degree from an accredited four-year college or university.

Experience: One year of experience in administrative or professional work. 


1. Applicants may substitute graduate education for the required experience. 

2. Applicants may substitute additional relevant experience for the required education at the rate of one year of experience for one year of education, for up to two years of required education.


Experience using Microsoft Word and database programs required.


Health insurance or medical billing knowledge preferred.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.


Contractual employees who work for an agency covered under the State Employee Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447. If you have specific questions about recruitment, please call 410-576-6440 or email TTY Users: call via Maryland Relay We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

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