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ADMINISTRATIVE OFFICER I

OSFA Program Specialist

Recruitment #22-002711-0053

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Introduction

The Maryland Higher Education Commission (MHEC), is seeking an experienced and energetic individual to fill the position of Administrative Officer I (OSFA Program Specialist) in the Office of Student Financial Assistance. 

GRADE

13

LOCATION OF POSITION

Nancy Grasmick Education Building, 6 N. Liberty Street, Ground Floor, Baltimore, MD 21201

POSITION DUTIES

The Administrative Officer I is a lead team member in the Office of Student Financial Assistance (OSFA) at the Maryland Higher Education Commission, and is primarily responsible for overseeing the day-to-day administration for the Legislative Scholarship and Tolbert Memorial Grant program. As well as perform certain technical functions within the Maryland College Aid Processing system, and assist in the review of appeals for certain state aid programs.

The selected candidate will be responsible for the following activities:

Serve as team lead for the legislative scholarship programs within the unit and is responsible for ensuring that such programs are administered effectively and within the parameters of Commission policies and regulations.  Administers the Tolbert Memorial Grant program and is responsible for ensuring that such programs are administered effectively and within the parameters of Commission policies and regulations. Analyzes and processes a variety of documents related to determining program eligibility.  This may include such documents as applications, enrollment certification, high school transcripts, and other supporting documentation. Analysis and processing must be in compliance with State law and Commission policies. Responsible for reviewing and processing appeals for certain state aid programs. Complete certain technical functions within the Maryland College Aid Processing System (MDCAPS). Responsible for fielding calls and responding to e-mails from student, parents, and post-secondary institutions as they relate to more than 20 state-funded student financial aid programs.  These programs are created by legislation and assigned to the Maryland Higher Education Commission/Office of Student Financial Assistance for administration and regulation. Oversees the planning and development of the annual training for state legislators on the administration of legislative scholarships. Maintains on-line student records, reviews award calculations and processes award letters ensuring the award is posted to the correct institution. Respond to a high-volume and fast-paced operational setting that requires attention to detail and excellent customer service skills.

MINIMUM QUALIFICATIONS

Experience:   Five years of experience in administrative staff or professional work.

Notes: 1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience. 

2. Candidates may substitute the possession of a Bachelor's degree from a college or university and one year of experience in administrative staff or professional work for the required experience.
 
3. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours for each year of the required experience.
 
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The successful candidate will possess an associate’s degree or higher credential from an accredited college or university, and has experience working in a customer service/call center.

The successful candidate will also have experience working in a fast-paced operational environment, and is results driven.   

Applicants should possess leadership capabilities, financial aid experience with a strong background in verification, excellent customer service skills, experience managing projects with deadlines, and working collaboratively as part of a team.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: 

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street  Room 608

Baltimore, Maryland  21201

Recruitment # 22-002711-0053

        

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

Applicants must be legally authorized to work in the U.S.A without sponsorship for employment visa status (e.g., H1B status).





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