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Triage Specialist

Recruitment #22-002711-0069




MDH/Office of Health Care Quality, Assisted Living Unit, Columbia, Maryland

Main Purpose of Job

The Office of Health Care Quality (OHCQ) is the agency within the Maryland Department of Health (MDH) that is charged with monitoring the quality of care in Maryland’s health care facilities and community-based programs. OHCQ is an agent of the Centers for Medicare and Medicaid Services (CMS), and is the designated State survey agency in Maryland. OHCQ issues licenses, thereby authorizing the operation of a business in Maryland; recommends certification to CMS, thereby authorizing participation in the Medicare and Medicaid programs; conducts surveys to determine compliance with State and federal regulations; and, provides technical assistance to providers, consumers, and other stakeholders. 

This position will review and determine the triage category of a complaint or facility-reported incident, therefore setting the priority level for the timing of the investigation. This position will obtain essential information about a complaint(s) through a comprehensive phone or in-person interview. This position will then proceed to review the facility-reported incident(s), in order to ensure that the initial complaint(s) is entered into the system and distributed to the Coordinator in a timely manner. 

This position will be responsible for completing the initial review and processing of certain licensure, certification, and permitting activities. This position will also be responsible for processing certain administrative requests from providers, as well as for providing technical assistance and consultation. Additionally, this position will respond to inquiries from walk-ins, phone calls, emails, and faxes. Finally, this position will develop flow charts and written procedures related to triage and administrative processes, while actively participating in the strategic planning process. 

All of these activities will directly support OHCQ’s mission to protect the health and safety of Marylanders across the health care continuum. This job classification is designated by the Secretary of Budget and Management as being eligible to telework. This is a hybrid telework position where work hours may be performed from a State or remote work site, based on the agency’s needs.


Experience: Five years of experience in administrative staff or professional work.


1. Candidates may substitute 30 college credit hours from an accredited college or university for each year, up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university and one year of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute additional graduate level education at an accredited college or university, at the rate of 30 credit hours for each year of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a Commissioned Officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules, or regulations, or analysis of operational programs or procedures with recommendations for improvement, on a year-for-year basis, for the required experience.


The desired candidate should have experience inputting, analyzing, and/or reporting data management. He/she should also have experience interpreting laws, rules, regulations, and procedures while reviewing a complaint or incident reported at, or by, a healthcare facility.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application, based on your education, training and experience, as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. 

Please report all related education, experience, dates, and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this, or other, State agencies.



Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to, 410-333-5689. Only additional materials which are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division, at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service, at 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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