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Deputy Bureau Director for the Access to Healthcare Services

Recruitment #22-002942-0009




Howard County Health Department
8930 Stanford Blvd.
Columbia, MD 21045


The Deputy Bureau Director for the Access to Health Care Services Bureau oversees the Maryland Children’s Health Program, Medical Assistance for Families, Medical Assistance Transportation Program, and Administrative Care Coordination Unit for the Health Department that includes a combined budget of over $4 million. The position must be familiar with regulations, policies, and procedures for the programs, prepare budgets and reports, interact with service providers, and oversee approximately 25 staff spread across two site locations – Howard County Health Department and Howard County Detention Center.

Some evening and weekend hours may be required.

This position is eligible for hybrid telework.

55% - Directs the Operations of the MA, MATP and ACCU Programs
Oversees and directs the day-to-day operations of the Health Department’s Access to Healthcare Programs that include the Medical Assistance (MA) Eligibility and Enrollment program, Medical Assistance Transportation Program (MATP), and the Administrative Care Coordination/ Ombudsman program (ACCU).  This involves providing overall supervision, problem solving, establishing and implementing policies and procedures for programs, and ensuring client service requests are processed accurately and completed timely. This also includes the development of staff training to ensure that staff receive and execute the guidance on relevant program-related laws, regulations, and policies.  Includes determining organizational structure and staffing are aligned to efficiently meet the needs of county residents, medical providers, and managed care organizations.  Lastly, when needed, provide hands-on assistance during high volume times. 

20% - Performance Monitoring and Fiscal Reporting
Establishes, reviews, and implements program goals and performance measures to assure compliance with the program’s conditions of grant award and assure visibility to Department and County stakeholders (Health Officer, County Executive, etc.).  Establishes and evaluates program goals, standards and controls to meet program objectives. Plans, coordinates, supervises and evaluates the work of subordinate supervisors in the MA, MATP, and ACCU programs.  Prepares and submits timely budgets and program plans, manages financial resources of each program, and fiscal reports required by MDH. Attend site visits and coordinate with MDH program administration staff to assure programs are in compliance. Attends regional and statewide MCHP and ACCU meetings.   Regularly briefs Health Officer and/or Deputy Health Officer on program activities including providing program data for monthly reports (i.e., Health Stat and Health Officer’s Report).

1% - Supervision and Guidance
Oversees and provides appropriate guidance and direct supervision to Family Investment Specialist Supervisor, Administrative Specialist III/Supervisor, and Administrative Specialist I. 

10% - Partnership Engagement
Attends meetings and conference calls with the Maryland Department of Health (MDH) and others as necessary to remain current on policies and procedures.  Participates on the Department’s Executive leadership team.  Co-Chairs Howard County’s Local Health Improvement Coalition Access to Care Workgroup.  Attends other meetings representing the Department as needed.  


Education:   A Bachelor’s degree from an accredited college or university in nursing, social work, psychology, education, counseling, or a related field.

Experience: Six years professional experience in health services, three years must have been in Health Services professional clinical or administrative services in areas other than Mental Health, Developmental Disabilities or Addictions and three years must have been at the managerial or supervisory level.


1. Candidates may substitute the possession of a Master’s degree or a Doctorate degree in a health or human services field from an accredited college or university for up to two years of the required general experience.

2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university in another field plus an additional year of professional experience in health services for the required education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Health Care Administration classifications or Health Services Administration specialty codes in the health related field of work on a year-for-year basis for the required experience and education.


Desired qualifications:
- Experience with Income Eligibility Programs (e.g., Medical Assistance, Food Stamps, etc.) 
- Experience applying policies in Medical Care, Health Insurance and/or Federal or State entitlement program 
- Supervisory Experience 
- Experience with Budget Management 
- Experience and familiarity with OneDrive, Skype for Business, Microsoft Teams and WebEx
- Experience and knowledge using MS Word, Excel, PowerPoint and Outlook  


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.



Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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