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Task Order Coordinator (Contractual)

Recruitment #22-003235-0073


The Department of Information Technology (DoIT) supports Maryland’s agencies and commissions through its leadership and strategic direction in Information Technology and Telecommunications.  Establishing long range target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management.




Dept. of Information Technology
100 Community Place
Crownsville, MD  21032

Main Purpose of Job

The incumbent will be responsible for assisting the DPMO Director in managing multiple DoIT Contracts (e.g. DPMO, Agile Teams, Innovative Workforce etc. Contract) requests submitted by the State Agencies.
DoIT uses ServiceNow as its request management solution. This position requires someone who can work in a high-pressure, customer-facing environment. Must have excellent interpersonal and customer service skills, the ability to write accurately and strong proofreading skills. A strong attention to detail and organizational skills is a must.


Ticket Management

Assist in monitoring the queue for each contract tickets assigned by the Intake Steering Committee

Establish initial contact with the requester and share the Task Order inputs

Independently respond to questions or concerns regarding the TO inputs; manage any needed revision and/or follow up meetings

Regular updates to the ticket

Route ticket request to Contracts Mgmt./PO Office/Intake/Fiscal etc. as needed

Create and maintain the Request tracker for each contract

Prepare weekly, monthly, and quarterly reports.

Create initial Task Order Draft

Drafts Operating Procedures, Templates etc.

Create and Maintain the Shared Task Order folders for each contract

Work closely with Contract Manager for pre and post Task Order release activities

Coordinate and Setup Interviews, Onboarding with the Agencies

Coordinate the BGC with the Security Group and Vendor


Experience: Six years experience in administrative staff or professional work.


1. Candidates may substitute 30 credit hours from an accredited college or university for each year for up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours for each year of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.


Our preferred candidate will have the following:

Working knowledge of Microsoft Office Applications (Word, Excel, Visio, and/or PowerPoint) in creating professional written correspondence, memos, presentations, and spreadsheets.  

Working Knowledge of ServiceNow (Incidents, Requests, Workflow etc.).

Working knowledge of Google Suite Applications (Email, Calendar, Meet, Spreadsheets).

Background in Information Technology.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


Contractual employees who work for an agency and have a current employment contract of 30 or more hours a week (or on average 130 hours per month) will be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Paid leave will accrue at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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