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Recruitment #22-003438-0003


The Maryland Department of Labor is accepting applications for the position of Licensing and Regulation Investigator II. This position is responsible for researching, mediate, negotiate and resolve complaints filed with the Maryland Home Improvement Commission. This is a Contractual position.




1100 N. Eutaw Street, Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to research, mediate, negotiate and resolve complaints filed with the Maryland Home Improvement Commission. To initiate administrative and/or criminal proceedings against home improvement contractors, to provide detailed information to citizens regarding the Home Improvement Law and Regulations.


Duties of this position include, but are not limited to:
  • Investigates/mediates home improvement complaints between homeowner and contractor
  • In criminal cases, prepares case by gathering relevant evidence in order to give maximum assistance to State's Attorney
  • Answer telephone inquiries, assist walk-in customers and suggest appropriate action for consumers and contractors to address their concerns about complaints, claims and general information.
  • Reviews claims and complaints prior to presenting to legal department to assure that all pertinent documentation is included to ensure that case is legally sufficient to processed if a hearing is recommended
  • Develops, composes and directs communications to complaints, contractors, attorneys and other local, state and federal agencies providing progress updates, responding to inquiries and complaints resolution.
  • Reviews case files to determine jurisdiction, statute of limitations and to ensure that appropriate notifications are forwarded to contractors and homeowners.
  • Maintain daily case log, bi-weekly itinerary, monthly statistics and mileage reports


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience conducting investigations of alleged non-compliance with state laws and regulations, which govern the licensing and practices of business occupations and professions.

Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.


Strong preference will be given to applicants that possess the following. Include clear and specific information on your application regarding the qualification(s).

Experience with prior law enforcement 
Experience investigating complaints.
Experience in administrative, civil and/or criminal hearing 
Experience conducting thorough investigations.
Experience managing a heavy caseload


Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Upon appointment, employees in this classification possessing a business occupational and professional license or participating in any outside activity which may be deemed a conflict of interest by the Secretary of the Department of Labor will be required to put the license and/or outside activity in an “Inactive” status. 

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance(Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position. 

Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, or Qualified. The certified list will be used by Labor for a period of one year.


Contractual Benefits:

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave Benefits:

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendums may be mailed to:

Department of Labor Office of Administration
Attn: Donna L. Watson 22-003438-0003
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201

The MD State Application Form can be found online

For additional information, please contact Donna Watson at 410-230-6297 or via email

Department of Labor is an equal opportunity employer. It is the policy of Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

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