Casino Compliance Representative
Recruitment #22-003631-0004
Department | MLGCA Video Lottery Terminal |
---|---|
Date Opened | 9/26/2022 11:59:00 PM |
Filing Deadline | 10/10/2022 11:59:00 PM |
Salary | $40,320.00 - $63,797.00/year |
Employment Type |
Full-Time
|
HR Analyst | Bavan Smith |
Work Location |
Cecil
|
Introduction
GRADE
LOCATION OF POSITION
Hollywood Casino-Perryville
1201 Chesapeake Overlook
Parkway
Perryville, MD 21903
Main Purpose of Job
A Casino Compliance Representative is responsible
for performing casino compliance duties at the Maryland Lottery licensed gaming
facilities. Employees in this class are responsible for certifying revenue from
the video lottery terminals, receiving complaints from the public, receiving
shipments of State owned equipment, monitoring facility employees and vendors
and ensuring that various aspects of the casino internal controls and security
surveillance and responsible gaming plans are adhered to, perform licensing
functions, fingerprinting of casino employment applicants, and ensure the
integrity of the VLT gaming operation.
POSITION DUTIES
- Serves as a liaison and establishes relationships with all levels of Law Enforcement, casino management, casino staff employees, all registered and certified vendors, and all necessary persons.
- Responds to all patron complaints and questions and attempts to resolve all complaints from patrons in a satisfactory and equitable manner.
- Prepares a report for al incidents that occurs within the casino.
- Monitors all casino employees to ensure that each employee meets the Lottery’s licensing requirement. Ensures that all casino employees have their credentials on their person and are visible for display.
- Works with the Lottery’s Licensing Department to ensure that all vendors, manufacturers, etc. are licensed in accordance with regulations.
- Provides assistance to the Lottery’s Internal Audit and Accounting Departments when requested or as needed.
- Serves as on-site liaison for the central computer system vendor to ensure that all machines are communicating properly and to complete “ram” clears as needed; engages in the practice of the ongoing review of slot machine activity to ensure that all machines are functioning as required.
- Assists casino personnel with jackpot payouts to ensure meters are properly recorded and the payout is accurate and valid.
MINIMUM QUALIFICATIONS
Experience: Four years of
experience in administrative staff or professional staff work.
Notes:
1. Candidates may substitute
the completion of 60 credit hours from an accredited college or university and
two years of experience in administrative staff or professional staff work for
the required experience.
2. Candidates may substitute
the possession of a Bachelor’s degree from an accredited college or university
for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
- Experience in conducting investigations.
- Experience conducting regulatory compliance for gaming.
LIMITATIONS ON SELECTION
The selected candidate must be willing to work in
Cecil County, Maryland.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned
duties which require the operation of a motor vehicle. Employees assigned such
duties will be required to possess a motor vehicle operator’s license valid
in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient
information on your application to show that you meet the qualifications for
this recruitment. All information concerning your qualifications must be
submitted by the closing date. We will not consider information submitted
after this date. Successful candidates will be ranked as Best Qualified,
Better Qualified, or Qualified and placed on the eligible (employment)
list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your
education, training, and experience related to the requirements of the
position. It is important that you provide complete and accurate
information on your application. Please report all experience and education
that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Please
make sure that you provide sufficient information on your application to show
that you meet the qualifications of this recruitment. Resumes
will not be accepted in lieu of completing an application. All information
concerning your qualifications must be submitted by the closing date. We
will not consider information submitted after this date. Applicants will be
rated based on their description of job duties and responsibilities.
Applicants should be thorough in completing this requirement. The online
application process is strongly advised. If the online process is not
available to you, you may complete and submit a paper application or direct any
questions to:
Bavan
Smith, HR Officer I
1800
Washington Blvd. Ste. 330
Baltimore,
MD 21230
We
Thank our Veterans for their service to our country.
People
with disabilities and bilingual candidates are encouraged to apply.
As
an equal opportunity employer, Maryland is committed to recruitment, retaining
and promoting employees who are reflective of the State's diversity.
TTY Users: call via
Maryland Relay