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Recruitment #22-004394-0030




MDH, Medicaid Provider Services Administration, 201 W. Preston Street, Baltimore, MD

Main Purpose of Job

The main purpose of this position is to provide liaison services to the various Maryland Department of Health (MDH) and other administrations, long term care, acute hospital, hospice and home health provider community with matters related to claims payments. This position functions within a Call Center environment and will serve as a primary information resource for the provider community and its fiscal representatives that make inquiries and register complaints regarding paper billing policy and procedures affecting payment of claims. This position is responsible for applying and interpreting Medical Assistance regulations and policies regarding fee for claims payment facility inpatient and outpatient services covered by the Program. This position will also resolve and process complex paper claim problems related to claims nonpayment errors. In addition, this position must be able to exercise a significant degree of independence of action and decision-making with the ability to communicate with managers, various MDH/DHS administrations/units, providers and vendors as well as other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

This position may operate in a hybrid manner, meaning job duties will be performed both remotely and on-site (e.g., 80% remote, 20% onsite), based on the designated telework schedule/plan that best fits the unit and or otherwise directed by the Appointing Authority as well as other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of clerical experience applying policies in a medical care, health insurance or federal or State entitlement program.


1. Candidates may substitute additional general clerical experience on a year-for-year basis for the required education.

2. Candidates may substitute thirty credit hours from an accredited college or university for the required experience.


The desired candidate should have experience with Medicaid eligibility, health insurance billing, Federal/State health insurance program policies, claims billing, eligibility/enrollment policies with health insurance programs, and customer service.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.



Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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