COMPUTER INFORMATION SERVICES SPECIALIST II

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Maryland Correctional Enterprises (MCE) is the self-sustaining, vocational training arm of the Department of Public Safety & Correctional Services (DPSCS). Our goal is to teach our program participants the technical skills and work ethics needed to obtain employment after they are released. For more information, visit us online at www.mce.md.gov

15

Howard County

The main purpose of this position is to support the continuing operation of the Maryland Correctional Enterprises (Services information technology systems) providing on-site technical services and assist with special projects, including the installation, configuration and upgrade of hardware and software, hardware problems, making necessary adjustments. This position will be tasked with investigating and finding IT related contraband. This position will require work within a correctional facility and interact with incarcerated individuals in a training program.

Respond to Help Desk calls by asking users diagnostic questions to determine computer system or printer problems. 

Evaluates personal computer hardware and software to provide solutions to user needs. 

May install and troubleshoot personal computer hardware and software.

Act as security representative to administer security issues related to MCE computers and local area networks.

Conduct periodic security scans and investigations to ensure security compliance of all MCE hardware.

Maintains records of inventory, local area network lines, users' accounts or security information including violations.

Assist/trains MCE users in accessing the computer by providing detailed instructions as contained in equipment manuals, systems manuals, application manuals, user guides and other written guidelines.

Prints and distributes reports for A/P, A/R, Inventory, Customer Service, and Purchasing.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience evaluating, implementing and maintaining personal computer hardware and software.

Notes:

1. Candidates may substitute experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications on a year-for-year basis for the required education.

2. Candidates may substitute nine credit hours in personal computer applications at an accredited college, university or institution for one year of the required experience.

3. Candidates may substitute the completion of a certification program in computer repair, such as Microsoft A+ or an   equivalent program for one year of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of experience troubleshooting and supporting users in a Windows Environment.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience installing and/or troubleshooting computer hardware and software.

2. Experience responding to Help Desk calls by asking users diagnostic questions to determine computer system or printer problems.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.

Kimberly Banks

Kimberly.Banks@maryland.gov

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to  hr.recruitmentuser@maryland.gov referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.