COMPUTER NETWORK SPECIALIST II

17

653 W. Pratt St

The main purpose of this position is to ensure the availability and the adequacy of the infrastructure to support the information at MIEMSS by providing Network Security, Network Administration, Data Life-cycle Management, Data Security Management, Enterprise Document Management, and supporting end user data needs and requests. This includes a level of work planning, integrating and maintaining hardware and software to include network communication and server and desktop operating system.

Receive and respond to trouble tickets from KACE Systems Management ticket system, emails, and telephone calls

Meet with users to identify and troubleshoot issues and requests to identify proper course of action to resolve the request 

Communicate with IT management and other IT staff about proposed solutions 

Update and close tickets as issues are resolved 

Implement system patches to servers, network equipment, and desktops 

Place service calls to outside vendors to support hardware and software solutions 

Manage assigned projects to completion and provide status updates to IT management as needed/requested

Assist with formulation of Data policies 

Assist with management of agency software license information

Experience: Two years and six months of experience, one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.

3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited a high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Experience using operating systems such as Windows Server Operating Systems 2016 and 2019, Linux based operating systems including Ubuntu, and Windows Desktop Operating Systems including Windows 10, Comp TIA A+, and  Network+

 

Experience supporting and maintaining the following systems: Microsoft Active Directory, Microsoft Exchange, KACE Systems Management Appliance, Sophos UTM and Sophos suite of products, Microsoft SQL, Veeam, Quickbooks, Cisco ASA Firewalls and VPN solutions, and Cisco Routers and Switches, Comp TIA A+, and Network+

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.