Introduction
The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually. The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City. DHS works in every community in Maryland to positively impact the lives of Marylanders.
This statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring at the Department of Human Services Head Quarters and in our local offices throughout the State of Maryland.
GRADE
17
LOCATION OF POSITION
STATEWIDE
PLEASE NOTE: There are current vacancies in the following local offices...
Queen Anne's County Department of Social Services
125 Comet Drive
Centreville MD 21617
Frederick County Department of Social Services
1888 North Market Street
Main Purpose of Job
A Computer Network Specialist II is the full performance level of work planning, integrating and maintaining software and hardware for local or wide area computer networks to include operating systems software and network communications software. Employees in this classification do not supervise other Computer Network Specialists.
Employees in this classification receive general supervision from a Computer Network Specialist Supervisor or other data processing administrator. The work is performed in normal office settings and at users' work sites in offices. When at users' sites, the work may involve running cables through ceilings and floors resulting in exposure to moderate amounts of dust, dirt and insulation. When performing these duties, employees in this classification wear specialized safety equipment including hard hats, goggles and masks. When at users' sites, the work may involve exposure to electrical wires and outlets, and safety procedures must be strictly followed. The work may require moving computers and printers weighing up to 80 pounds.
Positions in this classification are evaluated by using the classification job evaluation methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.
The Computer Network Specialist Trainee, Computer Network Specialist I and Computer Network Specialist II are differentiated on the basis of degree of supervisory control exercised by the supervisor over these employees. The Computer Network Specialist Trainee learns to perform duties under close supervision. The Computer Network Specialist I performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed. The Computer Network Specialist II performs the full range of duties and responsibilities under general supervision. The Computer Network Specialist II is differentiated from the Computer Network Specialist Lead in that the Computer Network Specialist Lead assigns, reviews and approves the work of and trains lower-level Computer Network Specialists.
POSITION DUTIES
Consults with users to discuss local or wide area computer network software and hardware needs, to assess existing software and hardware and to survey the locations of new network sites.
Designs the structure of local or wide area computer networks and prepares plans, reports and diagrams documenting the type and location of software and hardware.
Installs operating system software and network communications software for computer networks.
Installs applications software and customizes as required.
Configures network software and hardware to provide for efficient and effective network performance and data security.
Prepares and assembles technical documentation and user documentation for network software and hardware.
Monitors the performance of the network software and hardware through network management and diagnostic programs and utilities.
Adjusts the network for maximum efficiency, maintains and analyzes records of network activity, and recommends and implements network software and hardware upgrades.
Diagnoses network software and hardware problems and makes repairs and adjustments or obtains service from software and hardware vendors and maintenance vendors.
Runs backups of network data, archives data as required and develops and maintains disaster recovery plans.
Enters users and their network privileges onto the network and provides ongoing user support.
Oversees the installation of network hardware.
Reviews technical manuals and other technical literature and attends workshops, seminars and training classes to learn various network systems used by the agency and to keep abreast of the latest developments in computer network technology.
May train users in computer network software and hardware.
May develop and program applications software.
May install and maintain network hardware such as printers, scanners or other networked devices.
May install and maintain communications links to mainframe computers.
May direct support staff responsible for user support, hardware installation, data entry and other support functions.
Performs other related duties.
MINIMUM QUALIFICATIONS
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Experience: Two years and six months of experience, one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.
Notes:
1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.
2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.
3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited a high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.
5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Bachelor’s degree in an Information Technology Field.
One year of experience in customer service experience.
One year of experience with Microsoft Windows Server 2008.
One year of experience with Active Directory and computer account creation.
One year of experience using imaging tools such as Novell ZENworks.
One year of experience in planning, integrating, and maintaining software and hardware for local or wide area computer networks.
Six months of experience in managing devices and users with Microsoft Intune/Azure.
Six months of experience maintaining network lines and devices.
Be able to work extended and nonstandard hours with little or no notice, on-call, and during emergency situations.
Work involves special physical demands such as lifting 50 pounds or more.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
NOT APPLICABLE.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
· Personal Leave - new State employees are
awarded six (6) personnel days annually (prorated based on start date).
· Annual Leave - ten (10) days of accumulated
annual leave per year.
· Sick Leave - fifteen (15) days of accumulated
sick leave per year.
· Parental Leave - up to sixty (60) days of paid
parental leave upon the birth or adoption of a child.
· Holidays - State employees also celebrate at
least twelve (12) holidays per year.
· Pension - State employees earn credit towards
a retirement pension.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142 Baltimore, Maryland 21201.
All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.
If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to cynthia.mcmillian@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
If you have any questions concerning this recruitment process for this position, please contact 410-767-7199.
TTY Users: call via Maryland Relay.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
