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IT TECHNICAL SUPPORT SPECIALIST II

Recruitment #22-004476-0006

GRADE

18

LOCATION OF POSITION

49 Old Solomons Island Road, Annapolis, MD 21401 (Anne Arundel County)

Main Purpose of Job

This position functions at the full performance level and is responsible for the maintenance and support of computer applications and systems, computer and communication equipment,computer peripheral equipment and security systems, networking switches and routers, and video surveillance and cameras. The position conducts site visits when necessary, to the various field offices and facilities statewide. Additionally, the position will provide support for the inventory processes.

POSITION DUTIES

• Provide physical installation of network equipment, racks, and infrastructure (both locally and at field sites).

• Windows server/desktop OS hardware and software design and lifecycle management.

• Configure routing protocols, complex switch networks, and Fabric Path configurations.

• Upgrade the configuration of existing network equipment to support new features and functions.

• Analyze current network configurations and determine implementation requirements.

• Ability to understand the needs of internal clients and translate their input into requirements.

• Work with field installation contractors while they are on-site and provide all technical details to complete installations.

• Contribute to the development of network documentation, including diagrams, standards, specifications, and operating procedures.

• Maintain and extend expertise in applicable areas of network and computer hardware and software technology.

MINIMUM QUALIFICATIONS

Experience: Two years of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers.

Notes:

1. Candidates may substitute thirty credit hours from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose multi-tasking computers for one year of the required experience.

2. Candidates may substitute experience operating multipurpose, multi-tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi-tasking computer systems; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages; or designing, developing and maintaining communications networks on a year-for-year basis for a high school education.

3. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi-tasking computers and one year of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Bachelor's degree in a technical discipline from an accredited college or university OR five years of experience in Network Engineering disciplines may be substituted for a bachelor's degree.

• Experience with Active Directory architecture and management.

• 3 years of experience, assembling and configuring equipment racks comprised of RAIDs, switches, and enterprise hosts.

• Strong experience with routing and switching platforms (OSPF, BGP, VPN's).

• Experience with the installation of fiber optic and copper cabling including testing and maintenance.

• Understanding of WLAN technologies, network management, and security, including IEEE 802.11a/b/g/n/ac WLAN standards and industry best practices.

• Experience testing wireless products including access points, controllers and other WLAN infrastructure and client devices for evaluation.

SPECIAL REQUIREMENTS

Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates may be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. This list will be used by the DJS hiring agency to select employees.

EXAMINATION PROCESS

The assessment will be a rating of your application based on your education, training, and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related experience and education. For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Please note that your answers on the Supplemental Questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

FURTHER INSTRUCTIONS

The online application is encouraged. However, if you are unable to apply online, you may mail a paper application and supplemental questionnaire to the address below or fax a paper application and supplemental questionnaire to the fax number below. If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number located at the top of the bulletin, and the last 4 digits of your SS#. Paper application materials must be received by 5 p.m. on the closing date for this recruitment. No postmarks will be accepted. Incomplete application forms will not be accepted.

Maryland Department of Juvenile Services
OHR-Recruitment & Examination Unit
Attn: Laurita Lesperance
217 E. Redwood Street
Baltimore, MD 21202

Fax number 410-333-4188

TTY Users: call via Maryland Relay

Should additional information regarding this recruitment be required, please contact the DJS Office of Human Resources at djs.careers@maryland.gov. Include the Recruitment Number that is located at the top of the bulletin.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

Bilingual applicants are welcome to apply for all recruitments.




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