IT SYSTEMS TECHNICAL SPECIALIST
IT TELECOMMUNICATION SPECIALIST
Recruitment #22-004488-0016
Department | DHS - Technology for Human Svcs General Admin |
---|---|
Date Opened | 6/30/2022 1:25:00 PM |
Filing Deadline | 7/14/2022 11:59:00 PM |
Salary | $62,493.00 - $81,446.00/year with potential growth to $100,547.00/year |
Employment Type |
Full-Time
|
HR Analyst | Betty Ketterman |
Work Location |
Baltimore City
|
Telework Eligible | Yes |
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
MINIMUM QUALIFICATIONS
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.
Notes:
1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.
2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.
3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.
4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.
5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
SELECTIVE QUALIFICATIONS
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
The ideal applicant would possess:
- Three years of experience supporting users with various mobile device issues
including but not limited to cellphones and tablets.
- Two years of experience using an endpoint management solution.
- Two years of experience using a ticketing system and documenting resolutions.
- One year of experience deploying applications using various IT methods.
- Two years of customer service experience.
SELECTION PROCESS
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.
It is imperative to list all computer and software experience on your application pertaining to your job duties.
BENEFITS
- Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave - ten (10) days of accumulated annual leave per year.
- Sick Leave - fifteen (15) days of accumulated sick leave per year.
- Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays - State employees also celebrate at least twelve (12) holidays per year.
- Pension - State employees earn credit towards a retirement pension.