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IT ASSISTANT DIRECTOR I

EPMO Delivery Assistant Director

Recruitment #22-004490-0004

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Introduction


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders.


This is a Management Service position and serves at the pleasure of the Appointing Authority.

GRADE

20

LOCATION OF POSITION

Department of Human Services 
Office of Technology for Human Services 
311 West Saratoga Street, Baltimore, MD
1100 Eastern Boulevard, Essex, MD
6800 Deer Path Road, Elkridge, MD

Main Purpose of Job

The main purpose of this position is to provide leadership for information technology (IT) professionals responsible for the design, development, enhancement, and support of DHS applications in the Office of Technology for Human Services (OTHS). The EPMO Delivery Assistant Director supports the Deputy CIO of Operations with forming management, strategic and tactical planning, oversight, guidance, evaluation, and coordination for DHS applications enterprise-wide. This position serves an integral role in working with stakeholders to ensure that all enhancements, development, and support activities are aligned with the Department’s strategic vision and will improve the Department’s mission-critical systems. The EPMO Delivery Assistant Director reports directly to the Deputy CIO of Operations. This position oversees the Application Maintenance and Operations contract to ensure that all DHS applications are maintained and kept updated accordingly. This position oversees the workload distribution, risk reporting, mitigation, and resolution, issue, and action item resolution, assuring all DHS technology projects adhere to the Department’s technical environment, standards, and target architecture, and that all changes and improvements to DHS applications follow industry-standard processes and procedures and promote best-practice IT methodologies. The EPMO Delivery Assistant Director leads the EPMO Delivery and support teams servicing DHS applications. 

POSITION DUTIES

Core Duties: 
● Provide oversight, direction and guidance for the daily operations of the DHS application delivery and Vendor Management services.
● Assign project work and review workload for all direct reports.
● Coordinating with IT activities to ensure contract compliance, budget and funding availability align with delivery/deliverable timelines. 
● Assisting in/and recommending options available when nearing spending thresholds, NTE’s and contract end dates.

Vendor Management
● Lead the vendor management practice through all stages of the process.

Project Management 
● Oversee the DHS Application Maintenance and Technical services contracts 
● Evaluate the successful contract delivery against contract performance metrics 
● Participate in strategic capacity planning 
● Assisting in identifying security vulnerabilities and eliminating them with strategic solutions that increase data security as a team 

 Supervisory/Management 
● Create and maintain a high-performance environment characterized by positive leadership and a strong team orientation. Conduct project and update meetings with direct reports, staff members, vendors, contract staff, and Directors of DHS and Local Departments regularly. 
● Manage DHS employees and direct professional development, perform PEPs for all assigned staff members, direct staff, conduct performance appraisals, and provide employee counseling. 
● Establishes goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level. 

Budget & Procurement 
● Participate in departmental finances, including budgeting and forecasting as needed. 
● Participate in drafting, review, and coordination of RFPs with Procurement when requested. 
● Participate in managing approval process for DHS application design, development, enhancement and support efforts within DHS. This includes Advanced Planning Documents (APD) for federal approval, Requests for Proposals (RFP) contracts, Information Technology Project Requests (ITPR), DHS Strategic Planning and the Customer Agency Planning Summary (CAPS).

Customer Service 
● Coordinate computer data activities of agency with other government and private entities including the Comptroller’s Annapolis Data Center (ADC), Office of Inspector General (OIG), DoIT, Internal Revenue Service (IRS) and Office of Legislative Auditors (OLA).
 ● Represent DHS before federal, state, local officials to provide information, coordinate projects, meet audit compliance, meet federal requirements, and to comply with legal mandates. 

All other duties as assigned. 

MINIMUM QUALIFICATIONS

Education: Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or another technology-related field.

Experience: Three years or more of progressive IT experience to include direct involvement in leading a team of cross functional staff, working with the Executive Management of an organization.

NOTE: Candidates may substitute additional experience in software development lifecycles and/or state budget, procurement procedures on a year-to-year basis for the required education.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. 2 years of experience working in Human Services.
2. 1 year of experience with managing IT budget, procurement and contracts.
3. 2 years of supervisory experience. 

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.  

Successful candidates will be placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS


·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, 311 W. Saratoga Street, Baltimore, Maryland 21201. 

If you have any questions concerning the recruitment process for this position, please email Kendra Young at kendra.young2@maryland.gov.  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-0603 or Application.Help@maryland.gov. 

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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