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IT Cloud Specialist

Recruitment #22-004491-0005


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders.

This is a Management Service position and serves at the pleasure of the Appointing Authority.




Department of Human Services
Office of Technology for Human Services
311 W. Saratoga St.
Baltimore MD 21201

Main Purpose of Job

This position will design and create symbiotic and automated technical solutions that work for the DHS cloud and on-prem servers and user endpoint. Plans, designs, and produces scripts for on-prem, hybrid, and cloud IT systems. This position works closely with the Network Services and Security teams when determining the hardware and/or software requirements and technical solutions. Focuses on supporting DHS modernization efforts. Ensures the continual provision of excellent customer service to promote and support the use of technology that enables productivity, and further enhances the level of customer satisfaction. This position is responsible for providing a logical diagram and detailed inventory of the cloud environment. This position is also responsible for diagramming and tracking elevated and lower permissions in the cloud environment.  Additional development required to automate and simplify processes for distribution and creation of images and application packages. Lastly, this position performs other duties that address gaps in organizational, operational, and project activities. 


Designs and configurs cloud environment that meets audit and DHS Security requirements. Responds to and resolves (trouble-ticket) work orders for diagnosing and resolving outages that involve the hybrid and cloud environment. Applies zero-trust framework to the hybrid and cloud environments. Responds to and provide just in time access for changes that are necessary to the cloud environment. Creates root cause analysis for outages and critical incidents. Comments on all scripts and documents the purpose and expected results. Responds to admin and management inquiries in a timely and courteous manner, while ensuring all communication is documented. Builds and maintains positive relationships with internal and external customers. Communication and information dispersed is clear and concise. Educates admins on the implemented solutions.  Ensures documentation is always updated after any change is made in the environment.  Keeps abreast of the latest technology. Meets regularly with CNS staff to discuss policy, procedure and methodology including server building, updates to networking procedures, operating system upgrades, software upgrades, and other new technologies to be implemented in the DHS Enterprise Network. May attend conferences, seminars and workshops to upgrade and obtain new technological advancements. Trains users and local administrators in existing and new enterprise-wide policies, software, hardware, and services. Takes initiative to identify and resolve problems. Assures team members have necessary training and tools to successfully meet DHS project\task completion. Mentors junior engineers and other team members on existing and new technologies. Ensures gaps in organizational, operational, and project activities are addressed and met.


Education: Possession of an Associates Degree in a computer related field from an accredited college. 

Experience:  Five (5) years of IT experience that includes experience with building images, writing scripts, endpoint management systems administration along with three (3) years of supervisory experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. One year of desktop support experience.
2. CCNA Certification
3. One year experience in Azure AD including Enterprise Applications.
4. One year experience with PowerShell and using virtual systems management.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.  

Successful candidates will be placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension. 


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, 311 W. Saratoga Street, Baltimore, Maryland 21201. 

If you have any questions concerning the recruitment process for this position, please email Kendra Young at  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-0603 or 

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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