Introduction
The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually. The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City. DHS works in every community in Maryland to positively impact the lives of Marylanders.
This is a Management Service position and serves at the pleasure of the Appointing Authority.
GRADE
21
LOCATION OF POSITION
Department of Human Services
Office of Technology for Human Services
311 West Saratoga Street, Baltimore, MD
1100 Eastern Boulevard, Essex, MD
6800 Deer Path Road, Elkridge, MD
Main Purpose of Job
The main purpose of this position is to provide leadership for information technology (IT)
professionals responsible for the design, development, enhancement and support of DHS
applications in the Office of Technology for Human Services (OTHS). The Assistant
Applications Program Director supports the Apps Director with forming management, strategic
and tactical planning, oversight, guidance, evaluation, and coordination for DHS applications
enterprise-wide. This position serves an integral role in working with stakeholders to ensure that
all enhancements, development and support activities are aligned with the Department’s strategic
vision and will improve the Department’s mission-critical systems. The Assistant Applications
Director reports directly to the Applications Director.
This position oversees the Application Maintenance and Operations contract to ensure that all
DHS applications are maintained and kept updated accordingly. This position oversees the
workload distribution, risk reporting, mitigation, and resolution, issue and action item resolution,
assuring all DHS technology projects adhere to the Department’s technical environment,
standards and target architecture, and that all changes and improvements to DHS applications
follow industry-standard processes and procedures and promote best-practice IT methodologies.
The Assistant Applications Director leads the applications maintenance and support teams
servicing DHS applications.
POSITION DUTIES
Provide oversight, direction and guidance for the daily operations of the DHS application development and support services. Assign project work and review workload for all direct reports; Coordinating IT activities to ensure data availability and network services with as little downtime as necessary; Assisting in/and recommending new technology solutions as required Project Management Oversee the DHS Application Maintenance contract services Plan, coordinate, assign, monitor and evaluate the successful delivery of work products for all Applications teams Ensure proper security and disaster recovery efforts are in place to protect the security, availability and reliability within every application and provide leadership in the event an unforeseen circumstance occurs. Participate in strategic capacity planning Assisting in identifying security vulnerabilities and eliminating them with strategic solutions that increase data security as a team Supervisory/Management Create and maintain a high performance environment characterized by positive leadership and a strong team orientation. Conduct project and update meetings with direct reports, staff members, vendors, contract staff, and Directors of DHS and Local Departments regularly. Manage DHS employees and direct professional development, perform PEPs for all assigned staff members, direct staff, conduct performance appraisals, and provide employee counseling. Establishes goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level. Budget & Procurement Participate in departmental finances, including budgeting and forecasting as needed. Participate in drafting, review, and coordination of RFPs with Procurement when requested. Participate in managing approval process for DHS application design, development, enhancement and support efforts within DHS. This includes Advanced Planning Documents (APD) for federal approval, Requests for Proposals (RFP) contracts, Information Technology Project Requests (ITPR), DHS Strategic Planning and the Customer Agency Planning Summary (CAPS). Customer Service: Coordinate computer data activities of agency with other government and private entities including the Comptroller’s Annapolis Data Center (ADC), Office of Inspector General (OIG), DoIT, Internal Revenue Service (IRS) and Office of Legislative Auditors (OLA). Represent DHS before federal, state, local officials to provide information, coordinate projects, meet audit compliance, meet federal requirements, and to comply with legal mandates. Self-Development Keeps abreast of the latest technology. Takes initiative to identify and participate in opportunities for self- improvement. Obtain and take advantage of training opportunities that support and advance organization- specific operational and project objectives. Adheres to all policies and regulations concerning confidentiality, use of state property, training requirements, and technical/physical security. Attend conferences, seminars, and workshops to upgrade and obtain new technological advancements Other Duties: Works at various locations as required. Provide weekly, monthly, and/or quarterly reports as requested. Ensures all written communication is clear, concise, and audience appropriate. Does not misuse government property for personal gain, including non- work -related internet usage. Other required OTHS and unit duties to satisfy operational needs considers impact and the need for urgency when deciding a course of action
MINIMUM QUALIFICATIONS
Education: Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or another technology-related field.
Experience: Three years or more of progressive IT experience to include direct involvement in leading a team of cross functional staff, working with the Executive Management of an organization.
NOTE: Candidates may substitute additional experience in software development lifecycles on a year-to-year basis for the required education.
DESIRED OR PREFERRED QUALIFICATIONS
1 year experience working in/with Health and Human Services programs or agencies.
2 years of management or supervisory experience in information technology in the following areas: planning, systems analysis, or operations support.
Selection Plan
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Successful candidates will be placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.
It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
· Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
· Annual Leave - ten (10) days of accumulated annual leave per year.
· Sick Leave - fifteen (15) days of accumulated sick leave per year.
· Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
· Holidays - State employees also celebrate at least twelve (12) holidays per year.
· Pension - State employees earn credit towards a retirement pension.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, 311 W. Saratoga Street, Baltimore, Maryland 21201.
If you have any questions concerning the recruitment process for this position, please email Kendra Young at kendra.young2@maryland.gov.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-0603 or Application.Help@maryland.gov.
TTY Users: call via Maryland Relay
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
