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IT FUNCTIONAL ANALYST II

Recruitment #22-004499-0001

Introduction

This position is located in the Office of Workforce Information and Performance (OWIP). OWIP's mission is to collect, analyze, and produce labor market and workforce information as a service to businesses, job seekers, students, workforce and economic development programs and their community of service providers in Maryland. Our primary function is to make workforce and economic data and analysis easily accessible for informed decisions, from individual choices to workforce and economic policy directions. This is a Contractual position. 

GRADE

16

LOCATION OF POSITION

Department of Labor (Headquarters)
1100 N. Eutaw Street
Baltimore, MD 21201

Main Purpose of Job

The primary duties and responsibilities of this position are to provide technical and training assistance to the public and staff users of the Maryland Workforce Exchange Operating system (MWE). The incumbent will act as a liaison between Department of Labor Licensing and Regulation employees and public customers; assisting with training, customer service and technical resolutions. The incumbent is responsible for providing direct support and assistance for the Maryland Workforce Exchange System. The incumbent will also provide support to the One-Stop Career Centers, Partner Agencies and Public customers, as a member of the Maryland Workforce Exchange Help Desk.

POSITION DUTIES

Provide help desk support to staff and public customers.  

Assist with data reports, data change requests and establishment of new user accounts.  

Support the System Administrator in testing system functionality, attending meetings/trainings, and assisting with specialized system projects.  

Assist with system training, instructional materials and documentation support.  

Other duties as assigned.   

MINIMUM QUALIFICATIONS

Experience: Three years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and one year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms for the required experience.

2. Candidates may substitute experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

- Six (6) months in providing system training and development of manuals, and instructional materials

- Six (6) months experience using Microsoft Office programs.


LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Department of Labor/DUI) to determine whether any monies are owed to MD Department of Labor/DUI as a result of an unemployment insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment.  RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

BENEFITS

Contractual Benefits 

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave Benefits 

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION 

Completed applications, required documentation, and any required addendums may be mailed to: 
Department of Labor Office of Human Resources 
Attn: Brittany Small 22-004499-0001
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201 

If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300. 


Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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