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COLLECTION AGENT I

Recruitment #22-005451-0001

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GRADE

0012

POSITION DUTIES

Responsible for collection of debts referred to CCU from various agencies.  The collection agent achieves this task by attempting to contact the debtor by phone, generating notices or e-mail where available.  Responsible for providing telephone coverage in CCU's Call Center.

This is a special appointment position that serves at the pleasure of the appointing authority.

Hybrid work schedule is available

MINIMUM QUALIFICATIONS

Education: Bachelor's degree from an accredited college or university.
Experience: Experience in Customer Service and Debt Collection.
Note:
1. Candidates may substitute experience as defined above for the required education at the rate of one year of one year of experience for 30 credit hours, for up to 60 credit hours of required education.
2. Candidate may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulation in accordance with agency laws and policies on a year-for-year basis for the required education.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. One year experience in Customer Service.
2. One year experience in Debt Collection.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Candidates are required to undergo a criminal background check as part of the selection process due to the financial nature of the job.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.




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